Indeed Flex · 21 hours ago
Workers' Compensation Claims Manager - Austin,TX or Houston, TX
Austin, TX
Full-time
Hybrid
Senior Level
$100K/yr - $125K/yr
5+ years expIndeed Flex is a fast-scaling staffing company, and they are seeking a Workers’ Compensation Claims Manager to oversee the employer-side workers’ compensation claims management program. The role involves building and managing a comprehensive claims framework, ensuring compliance, and using data analytics to drive decision-making and continuous improvement.
Staffing Agency
Hiring Manager
Danielle Wheeler
Responsibilities
Establish the company’s formal Risk Appetite Statement and Claims Handling Instructions for all external TPA and carrier partners
Design and implement scalable, best-in-class claims governance frameworks, policies, and processes suitable for a high-volume staffing workforce
Act as the single accountable owner for program performance, outcomes, and continuous improvement
Provide hands-on oversight of the full workers’ compensation claims lifecycle from an employer perspective, from first report of injury through claim closure
Ensure claims handling aligns with Indeed Flex’s risk appetite, financial objectives, and duty of care to workers, rather than performing adjuster-level claim handling
Oversee claims across multiple Guaranteed Cost jurisdictions, monitoring trends, outcomes, and carrier performance
Manage California’s High Deductible / Loss Sensitive program, with a strong focus on reserve accuracy, loss development, claim severity, and cost drivers
Partner with Finance and Risk leadership to support forecasting, accruals, and financial planning
Act as the primary employer-side point of contact for TPAs, carriers, brokers, and medical management partners
Lead regular data-driven claim reviews, performance evaluations, and strategic discussions
Define and track KPIs, SLAs, and outcome-based metrics to hold vendors accountable
Build and maintain robust claims reporting and dashboards to monitor performance, financial exposure, and trends across jurisdictions
Use data to identify root causes, systemic issues, and opportunities for intervention and cost reduction
Translate complex claims data into clear insights and recommendations for senior stakeholders
Provide strategic oversight and direction on complex, litigated, or high-severity claims, including settlement and resolution strategy
Escalate and manage emerging risks proactively, ensuring informed decision-making
Ensure full compliance with all applicable state and federal workers’ compensation laws, with particular attention to multi-state staffing requirements
Oversee audits, reporting obligations, and regulatory inquiries as needed
Partner with TPAs, Operations, and HR to support effective return-to-work and modified duty strategies appropriate to a staffing model which can be quite complex
Promote early intervention and evidence-based injury management to reduce claim duration and cost
Qualification
Required
Bachelor's degree in Risk Management, Business, Human Resources, or a related field, or equivalent practical experience
5+ years of employer-side workers' compensation experience, ideally within a staffing, contingent workforce, or high-volume employment environment
Proven experience overseeing Guaranteed Cost program across multiple states
Demonstrated hands-on experience managing or governing High Deductible or Loss Sensitive programs, particularly California
Strong understanding of claims financials, reserving practices, and loss cost drivers
Direct experience selecting and implementing Claims Management Systems (like Origami Risk) to create a single source of truth
Highly self-directed with the ability to operate independently and build program from the ground up
Proven ability to stand up a function with no existing baseline, template, or historical roadmap
Strong data-first and analytical mindset, with experience using claims data to drive strategy and outcomes
Excellent vendor management and stakeholder influencing skills
Ability to balance empathy for injured workers with disciplined risk and cost management
Comfortable operating in ambiguity and designing structures where little currently exists
Proficiency with Google Workspace/Slack/Origami Risk as well as any other claims management/reporting tools
High level of discretion and professionalism
Exceptional ability to set progress metrics and goals on the program to deliver success and progress updates to leadership effectively, in line with overarching company objectives
Preferred
Professional certifications such as WCCP, ARM, CPCU, or similar
Experience transforming or standing up workers' compensation program in a growing or evolving organization
Prior exposure to self-insured, loss sensitive, or alternative risk financing structures
Benefits
Medical, Dental, Vision, and 401K
Performance-based bonus totaling 12% of annual salary
Access to Company & Employee Benefits
25 days PTO (prorated) + Birthday Off
8 Paid Holidays
Duvet days (½ day off every quarter)
Volunteer days
Company
Indeed Flex
Indeed Flex is the market's flexible recruiting platform.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Serrano
Recruitment Partner Manager
Justin Drummond
Partnership Development Lead
Recent News
2025-10-21
Company data provided by crunchbase