Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates · 21 hours ago
Technology Support Training Specialist
New York, NY
Full-time
Onsite
Senior Level
$105K/yr - $115K/yr
5+ years expSkadden, Arps, Slate, Meagher & Flom LLP is a prestigious law firm known for its innovative solutions to complex legal issues. The Technology Support Training Specialist will coordinate and conduct technology support training for Local Technology Support staff, ensuring they are equipped with the necessary skills and knowledge to perform effectively in their roles.
ConsultingLaw EnforcementLegal
Responsibilities
Coordinates Local Technology Support staff onboarding across all regions and creates a development plan of technology education for each new hire
Collaborates with Regional and Local Technology Support Managers & Supervisors for training and continuing education for Local Technology Support staff
Produces realistic and attainable skill development goals for Local Technology Support staff
Assesses existing instructional lesson plans to conform with current standards for hardware, software, and other Firm processes
Collaborates with subject matter experts to update instructional lesson plans on a regular basis
Provides feedback to Regional and Local Technology Support Managers & Supervisors and recommends further training, assessment, and follow-ups accordingly
Provides continuing education training as requested
Meets weekly with Associate Director of Technology Support, Assistant Director of Technology Learning & Development & Global TL&D Manager for updates and discussion
Meets weekly with each Regional Technology Support Manager for updates and discussion
Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed
Helps to maintain Firm policies and procedures in relation to computer technology
Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others
Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems
Provides weekly status reports to Global TL&D Supervisor
Maintains a regular and reliable physical presence to use on-site equipment and conduct in-person training consistent with the needs of the position
Manages Firm resources responsibly
Complies with and understands Firm operation, policies, and procedures
Performs other related duties as assigned
Qualification
Required
Provides global training in accordance with the needs of the Firm
Provides customized training in accordance with specific needs of individuals or groups
Provides application support for local and Citrix-based applications as assigned
Provides mobile device configuration support, and end user training
Provides escalation support for tickets from technology support analysts as assigned
Knowledge of and maintains Firm operation, policies, and procedures in relation to computer technology
Broad and thorough knowledge of computer hardware and diagnostic techniques
Able to adapt to different situations, and can cover activities ranging from basic first-line support to assisting with global projects and communications to management
Assists with administrative responsibilities for internal applications
Direct experience in providing technology training
Working knowledge of hardware and software used for building security systems
Demonstrated experience in providing high-level customer support
Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
Consistent demonstration of advanced presentation skills and preparedness
Demonstrates close attention to detail
Ability to handle multiple projects and shifting priorities
Ability to handle sensitive matters and maintain confidentiality
Ability to organize and prioritize work
Ability to work well in a demanding and fast-paced environment
Must be able to operate independently as well as effectively within a team and understand when to escalate issues
Flexibility to travel
Flexibility to adjust hours and work the hours necessary to meet operating and business needs
Bachelor's Degree in a technical major or equivalent work experience
Minimum of five years of experience working in technology support with increased responsibilities
Benefits
Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.
Company
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates delivers the highest quality advice and novel solutions to legal challenges, enabling clients to achieve their business goals.
1001-5000 employees
H1B Sponsorship
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (29)
2023 (15)
2022 (9)
2021 (21)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Annemarie Crouch
Chief People Officer
Armando Gomez
Partner
Recent News
bloomberglaw.com
2026-01-06
Mergers & Acquisitions
2025-10-23
2025-10-20
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