The Cigna Group · 4 hours ago
Customer Service Analyst - Remote
United States
Full-time
Remote
New Grad, Entry Level
$22/hr - $33/hrThe Cigna Group is dedicated to improving the health and vitality of those they serve. They are seeking a Customer Service Operations Analyst to provide reporting, analytics, and performance insights related to Centene Pharmacy Help Desk operations, helping to streamline processes and support departmental goals.
CommercialHealth CareHospitalInsuranceMedical
Responsibilities
Deliver data, reporting, and insights to business leaders, highlighting performance against KPIs and operational metrics
Identify trends, performance gaps, and improvement opportunities; develop recommendations and present findings to reporting and business partners
Collaborate with training, coaching, and workforce management teams to address trends and drive operational enhancements
Provide timely analysis to internal stakeholders on escalated concerns, including root cause identification and failure-point analysis
Train, mentor, and support team members on technical processes, quality standards, and best practices
Develop business-facing materials, presentations, and performance summaries for leadership review
Serve as a liaison and point of escalation for complex issues, ensuring timely and effective resolution
Advocate for business needs and strengthen partner relationships across the organization
Qualification
Required
High School Diploma or GED required
Strong skills in reporting and data analysis
Excellent verbal and written communication skills, with the ability to engage all levels of leadership
Proficiency in Excel, PowerPoint, Word, and Outlook
Highly organized self-starter with strong independent work skills, attention to detail, and the ability to manage multiple priorities
Curious mindset with strong problem-solving abilities and a drive to identify opportunities for improvement
Preferred
Experience in Operations and Centene Pharmacy Help Desk preferred
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-25
2026-01-06
Company data provided by crunchbase