Aqueduct Technologies, Inc. · 23 hours ago
Senior Renewals Specialist
Canton, MA
Full-time
Hybrid
Senior Level
6+ years expAqueduct Technologies, Inc. is focused on optimizing the renewals process across their customer portfolio. The Senior Renewals Specialist will manage the end-to-end renewal cycle, ensuring timely execution and driving customer satisfaction while collaborating with various teams to align on account strategy.
Information ServicesInformation TechnologySoftwareTelecommunications
Responsibilities
Manages the end-to-end renewal cycle for customer contracts, ensuring timely and accurate execution
Tracks contract timelines and proactively engage accounts well before expiration
Maintains a consistent, repeatable renewal process that drives retention and customer satisfaction
Leads contract negotiations, ensuring terms align with customer needs while protecting company interests
Works with Legal and Finance to manage approval workflows and exceptions
Builds and maintains strong, trust-based relationships with existing customers
Acts as a renewal partner and advisor, ensuring customers feel supported throughout their journey
Identifies risks early and works cross-functionally to address concerns and reduce churn
Supports value-based conversations that connect renewal discussions to customer outcomes
Partners with Sales, Account Management, Customer Success, and Sales Operations to ensure renewals align with upsell/cross-sell opportunities
Collaborates with vendor partners and distributors (e.g., Cisco, Microsoft, Dell, HPE, VMware) to ensure pricing accuracy and program compliance
Communicates contract changes, pricing updates, and risk factors to internal stakeholders clearly and promptly
Maintains accurate renewal forecasts and pipeline updates within Salesforce
Tracks and analyzes KPIs such as renewal rates, attach rates, and churn trends
Provides actionable insights to leadership based on performance data and market conditions
Communicates forecast visibility and accuracy
Identifies inefficiencies and recommends improvements to the renewal motion
Drives automation, scalability, and standardization in renewal workflows
Leverages CRM data to streamline tracking, communication, and reporting
Develops and maintains an Internal Renewals Playbook and Sales Collaboration Guide defining best practices, cadence, and data visibility expectations
Shares best practices, supports professional development, and models accountability and excellence within Sales Operations
Helps drive a culture focused on continuous improvement and customer impact
Thinks beyond the transaction, identifying opportunities to expand value, improve customer outcomes, and increase renewal rates
Stays informed on evolving vendor programs, market conditions, and customer trends
Drives the adoption of value-selling strategies, ensuring renewal conversations are positioned as strategic engagements rather than administrative events
Communicates with professionalism and empathy in all customer and internal interactions
Practices clarity and consistency in written and verbal communications, especially in high-stakes or escalated situations
Qualification
Required
6–10 years of renewals, contract management, or customer success experience within an IT solutions provider, VAR, or technology reseller
Proven track record of owning end-to-end renewals processes and improving retention and attach rates
Strong understanding of technology licensing, support contracts, and renewal programs from major vendors (Cisco, Microsoft, Dell, HPE, VMware, etc.)
Skilled in forecasting, pipeline management, and KPI tracking using CRM tools such as Salesforce and renewals platforms
Analytical mindset with the ability to interpret data, identify trends, and present actionable insights to leadership
Excellent communication, negotiation, and relationship-building skills, with a focus on professionalism and customer empathy
Comfortable driving process improvements and automation initiatives, including the use of AI tools to enhance efficiency
Highly organized and adaptable, with the ability to manage multiple priorities in a fast-paced, high-volume environment
Experience using Salesforce or other CRM platforms, quoting tools, and distributor portals
Proven ability to collaborate with internal teams, external vendors, and procurement contacts
Strong collaboration skills, able to work effectively across Sales, Customer Success, Finance, and Operations teams in a hybrid work setting
Preferred
Experience building renewal dashboards and performance reports for executive visibility
Understanding of hardware/software lifecycle management and vendor program compliance in the enterprise IT space
Familiarity with value-selling or outcome-based renewal strategies (e.g., 'Command of the Message')
Experience leveraging AI and automation platforms (e.g., ChatGPT) to streamline renewals workflows or proposal creation
Prior experience helping to define or document standardized renewals playbooks or collaboration frameworks
Company
Aqueduct Technologies, Inc.
Aqueduct Technologies is an information technology company providing enterprise networking services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Manak Ahluwalia
President and CEO
Recent News
2024-04-06
2024-02-16
Company data provided by crunchbase