JCFS Chicago · 12 hours ago
Assistant Director, (CES) - Contracted Employment Services
Chicago, IL
Full-time
Onsite
Lead/Staff, Director/Executive
$67K/yr - $71K/yr
5+ years expJCFS Chicago is seeking an Assistant Director for Contracted Employment Services (CES) to oversee compliance delivery and manage staff involved in job readiness and placement activities. The role includes supervising the Business Services unit, coordinating staff, and ensuring adherence to federal and state compliance requirements.
CommunitiesHuman ResourcesNon Profit
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist Director with gathering and analyzing program data/information for contract negotiation and renegotiation, modifications in operations, and/or efficiencies
Reviews effectiveness of Business Services Init and efficiency of service delivery to government customers. Monitors for errors and maintains performance level utilizing quality control plans for corrective action where necessary. Reports findings where applicable, when requested/required. Ensures that Statements of Work are carried out
Coordinates and supervises staff to implement appropriate procedures to meet federal, state, SourceAmerica, and AbilityOne compliance requirements
Learns and implements requirements and regulations of SourceAmerica and AbilityOne. Uses knowledge to navigate and maneuver through the systems and distribute pertinent information to appropriate staff
Directly supervises staff who provide recruitment and intake responsibilities to fill worker openings with appropriate, eligible individuals. Also supervises staff who perform job readiness and placement requirements to ensure compliance with federal regulations
Monitors submission of client and contract related documentation for timeliness and compliance, specifically payroll, quality assurance reports, evaluation reports, counseling memos, and safety materials. Provides feedback and recommendations for improvement
Supervises all Business Services unit contracts, including mailroom, warehousing, and conference center operations. Maintain service delivery according to Statements of Work. Acts as a Vocational Trainer to two small mailroom contracts including submission of weekly activity reports, conducting a monthly Quality Assurance review, arranging coverage and back-ups for absences, providing emergency coverage when needed
Oversee client case records in cooperation with the Quality and Accreditation and Compliance (QAC) Department. Coordinates and conducts quarterly CES and Duman QAC meetings. Coordinates and implements quarterly Utilization Review (UR) schedules and monitors results. Ensures necessary revisions are incorporated in accordance with legal, accreditation and Agency requirements. Accountable for related accreditation, Source America/AbilityOne and Department of Labor standards. Creates/Conducts reporting as necessary
Directly oversees and manages client payroll and health benefits. Notifies payroll department of changes to client status related wages and other personal information; completes/submits paperwork. Works with the payroll department to rectify wage issues where applicable. Serves as liaison with insurance company regarding claims/issues. Provides information to P&C. May represent the agency in cases of unemployment and workman’s compensation cases
Assists in the development of the quarterly staff meeting agenda. May assist with facilitation of items
Serves as liaison to all Business Unit site Contracting Officer Representatives or designated Points of Contact; meets regularly to discuss operational status, address concerns, and explore contract expansion opportunities
Provides back-up, as needed, for all Vocational Trainers in both Business and Janitorial Services Units, as needed
Oversees, coordinates, and facilitates annual Sexual Harassment Prevention, Bystander Intervention, and other required trainings for clients
Coordinates accommodations and supports that promote client success, employment retention, and skill development
Represents the program to outside professional, lay and government groups. May arrange for and, on occasion, conduct tours. Attend conferences, as appropriate
Maintains effective and professional relationships with clients, customers, vendors, and community partners, earning trust and respect through consistent and high-quality service delivery
Ensures the overall operational safety of staff and clients in the department. With Director, reviews Critical Incident Reports; ensures corrective action is implemented. Monitors for trends; implement preventative measures to reduce recurrence. Ensures contract bulletin boards/safety posters are present and current. Assists with monitoring of First Aid/CPR training/licensing for CES staff
Stays current on industry trends and compliance updates impacting contract performance or pricing; provides recommendations for improvement to leadership
Coordinates all aspects of the annual Client Award Program, from nominations through award day, collaboration with Marketing to promote the event and highlight recognition
Carries out responsibilities in accordance with professional standards. Works cooperatively with co-workers and maintains congenial relationships with Agency employees, clients/consumers, and outside representatives. Where appropriate, demonstrates empathy and concern in client/consumer interaction. Comply with all appropriate Agency policies and procedures
Interviews, hires, and trains employees; planning, assigns and directs work
Directly supervises Recruitment & Intake Specialists, Community Employment Support Coordinator, 2 Vocational Trainers (EPA), and IRS Mailroom facilities
Appraises performance on a timely basis
Rewards and disciplines employees
Addresses complaints and resolves problems
Resolves performance related issues promptly and professionally
Provides individual coaching and professional development to staff
Fills in for Vocational Trainers for sites without coverage, as needed
Arrange coverage for scheduled and unscheduled absences of clients at assigned sites
Provides 24/7 on-call support to address urgent site or client needs
Qualification
Required
Bachelor's degree from an accredited program
Five or more years of managing programs including contracts, compliance, and staff for multiple locations
Proven experience in program development and supervisory experience required preferably in employment and/or disability services
Ability to read, analyze, and interpret general business periodicals, financial reports, professional journals, technical procedures, or governmental regulation; to write reports, business correspondence, and procedure manuals; to effectively present information and respond to questions from groups of managers, clients, regulatory agencies, members of the business community, and the general public; and to write speeches and articles for publication that conform to prescribed style and format
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusion; and to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
Must be able to operate a motor vehicle, possess a valid driver's license and have reliable transportation to locations that may not be available via public transportation
Must be able to pass governmental security clearance background requirements
Must be able at all times by phone (including nights, weekends, and holidays) to manage crisis or unforeseen circumstances
Preferred
Knowledge of sign language
Master's degree from an accredited program
Benefits
Paid time off varies by position – can include vacation days, sick days, paid federal holidays, and paid Jewish holidays.
Medical, dental, and vision insurance.
401(k) with base contribution and match.
Additional health and wellness benefits, financial benefits, professional training, tuition reimbursement, 6 weeks paid parental leave, and much more.
Company
JCFS Chicago
JCFS offers expert, individualized help to support people of all ages and abilities as they strive to live successfully in their community, while enhancing social-emotional well-being for adults, children, teens, families, and individuals with disabilities
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stacey Shor
President and Chief Executive Officer
Judd Holzman
Vice President & Chief Development Officer
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