Shipfusion · 15 hours ago
Fulfillment Systems Analyst
Carol Stream, IL
Full-time
Hybrid
Mid Level
$65K/yr - $75K/yr
3+ years expShipfusion is a dynamic company focused on providing brands with the best tools for eCommerce operations. The Fulfillment Systems Analyst will act as a connector between Product and Operations, ensuring that warehouse systems are utilized effectively and consistently across locations, while also supporting process execution and data-driven decision making.
E-CommerceLogisticsShippingSoftware
Responsibilities
Observe and validate proper use of the WMS and related tools across warehouse functions
Identify deviations from SOPs and partner with Operations to confirm corrective actions
Support consistent process execution through documentation and structured feedback
Serve as the first triage point for warehouse user support tickets related to WMS and tools
Diagnose issues using internal utilities and reporting; resolve directly when feasible
Prepare complete, well-documented escalations for Development Support
Surface recurring issue patterns that indicate training gaps, process issues, or product defects
Use advanced tools and analytics to guide Operations on slotting, system usage, and workflow optimization
Provide insights that improve associate productivity, client throughput, and warehouse efficiency
Enable Operations to make informed, data-driven decisions using product tools and reporting
Co-develop audit frameworks and logs measuring adherence to key system and process standards
Maintain centralized compliance dashboards and trackers used by leadership
Ensure audit results reflect operational reality and drive improvement rather than blame
Collect feedback from associates and managers on system usability and process pain points
Translate insights into clear, actionable recommendations for Product
Verify that new features or process changes are adopted and functioning as intended
Consolidate observations into concise scorecards and reports for Product and Operations leadership
Identify trends or systemic issues requiring product or process changes
Present findings in governance meetings and track progress to closure
Conduct hands-on user research on the warehouse floor to understand how associates interact with WMS tools, scanning workflows, and system interfaces
Observe usability friction points and gather qualitative insights to inform product design and improve user experience
Benchmark tools, workflows, and capabilities against industry practices and competitor solutions
Provide synthesized findings that influence product roadmap decisions and ensure Shipfusion’s tools remain competitive, intuitive, and operator-friendly
Qualification
Required
3–4 years of relevant experience in logistics, operations, or a related field
Strong understanding of fulfillment operations; WMS experience required
Skilled in process observation, documentation, and audit facilitation
Analytical thinker comfortable with data and diagnostic tools
Strong communicator able to collaborate effectively across Product and Operations
Preferred
Background in logistics, process improvement, or product preferred
Benefits
Comprehensive Health and Dental Coverage
Generous Vacation Time
Vibrant Company Social Events
Hybrid Work Opportunities
Exclusive Employee Discounts
Employee Assistance Program (EAP)
Calm App Subscription
Positive Company Culture
High Employee Retention Rates
Company
Shipfusion
Shipfusion provides world class eCommerce fulfillment services to online retailers, powered by its custom built WMS technology
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$40MKey Investors
Kayne Anderson Capital Advisors
2022-04-13Private Equity· $40M
2017-01-01Series Unknown
2015-08-01Seed
Leadership Team
Brandon Luft
Co-Founder & CEO
Michael Stock
Co-Founder & CTO
Recent News
Global Cosmetic Industry Magazine
2025-08-19
Company data provided by crunchbase