GenServe · 13 hours ago
Collections Specialist
Coral Springs, FL
Full-time
Onsite
Mid, Senior Level
5+ years expGenServe is a company focused on maintaining financial health through effective account management. The Collections Specialist is responsible for managing customer accounts, ensuring timely payments, and collaborating with internal teams to resolve billing issues and disputes.
IndustrialPower Grid
Hiring Manager
Stephanie Mozhdehi, CDR
Responsibilities
Monitor GenServe’s accounts receivable and identify overdue accounts
Ensure that customer PO’s are provided for all invoices that require them and that the PO matches the correct invoice
The Collection Specialist will be assigned a portfolio of accounts and be accountable for maintaining an aging goal
The goal will be achieved through the effectiveness of the collection efforts including reconciling, email and call quality, and follow-up efforts
The Collection Specialist will need to work closely with customers to address any/all outstanding AR so it can be paid and collected within the desired timeline
Resolve customer issues and complaints concerning billing
Identify root causes of recurring disputes and delinquent payments and work collaboratively to resolve
Submit regular reports on the status of unpaid accounts to the sales team and management and seek collaboration on ways to receive payment
Fulfill other duties as assigned by management
Qualification
Required
5 years of relevant experience in service coordination, dispatch, or operations support
Excellent verbal and written communication skills
Highly organized with strong attention to detail
Proven ability to deliver exceptional customer service
High-volume accounts
Experience reconciling with procurement
Expert-level Excel reporting skills
Ability to perform effectively under pressure, particularly during high-demand situations such as storms or outages
Basic understanding of generator systems and functionality
Strong time management and multitasking abilities in a fast-paced environment
Preferred
Sage, Salesforce, Netsuite is a plus
Benefits
Year End Incentive Bonus
401(k) with company match
Medical, dental, and vision insurance
Paid time off and holidays
Life insurance
Company
GenServe
GenServe sells and services industrial generators.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-08-05Acquired
Leadership Team
Fred Smagorinsky
Chief Executive Officer
Recent News
2025-11-20
peprofessional.com
2025-09-18
Company data provided by crunchbase