Arvato ยท 5 hours ago
Client Services Representative
Louisville, KY
Full-time
Hybrid
Entry Level
2+ years expArvato is seeking a Client Services Representative to manage customer accounts and ensure service level agreements are met. The role involves preparing status reports, assisting with technical advice, and handling order management and customer support for both international and domestic clients.
Transportation/Trucking/Railroad
Responsibilities
Create deliveries daily and monitor order processing
Monitor stock availability to ensure timely order clearance
Support account and purchasing team to troubleshoot order issues
Manage inventory updates, promotional planning, customer return cases, and inbound planning
Coordinate return shipments (e.g., create return labels)
Communicate with customers on order status and expected delivery dates
Prepare and maintain status reports for client, management, and internal communications
Oversee customer accounts to ensure SLAs are met
Assist the Account Manager in providing data, advice, and resolving problems
Continuous involvement and support with departmental process improvements
Participate in business reviews with the customer
Work closely with operations to ensure program requirements are met
Qualification
Required
At least two years of Customer Service experience
At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
Must display initiative and flexibility to work in a fast-paced, changing environment
Preferred
High School Diploma or equivalent; college degree preferred
Microsoft Office experience in PowerPoint and Power BI
3PL, Supply Chain, Logistics or similar experience preferred
Benefits
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
Company
Arvato
๐ช๐ฒ ๐๐ต๐ฎ๐ฝ๐ฒ ๐๐๐ฝ๐ฝ๐น๐ ๐ฐ๐ต๐ฎ๐ถ๐ป๐ ๐ด๐น๐ผ๐ฏ๐ฎ๐น๐น๐ Logistics seems so simple โ just goods in, goods out. For us there is so much more to it.
10001+ employees
H1B Sponsorship
Arvato has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (15)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Christopher H.
CFO North America & Brazil
Brent Behrens
Partner Account Specialist
Company data provided by crunchbase