AP Recruiters & Associates · 1 day ago
Senior Customer Service Representative
Houston, Texas, United States
Full-time
Onsite
Senior Level
$21/hr - $21/hr
6+ years expAP Recruiters & Associates is representing a leading energy company seeking an experienced Customer Service Representative II to join their Houston team. The role involves providing exceptional customer service, resolving customer issues, and maintaining accurate records while collaborating with team members to ensure a seamless customer experience.
ConsultingEmploymentHuman Resources
Responsibilities
Provide exceptional customer service to valuable customers through various communication channels
Resolve customer issues using strong problem-solving skills and company resources
Handle customer inquiries with professionalism, courtesy, and efficiency
Maintain accurate customer records and documentation
Meet performance metrics and quality standards
Collaborate with team members to ensure seamless customer experience
Adapt to changing business needs and schedule requirements
Qualification
Required
6-10 years of customer service experience
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Proven reliability and dependability
High integrity and positive attitude
Flexibility to adapt to changing schedules and business needs
Ability to work on-site in downtown Houston
Must complete mandatory 3-week training program (March 9th start date)
Benefits
Comprehensive 3-week paid training program
Professional development and growth opportunities
Stable 12-month contract with potential for extension
Company
AP Recruiters & Associates
AP Recruiters & Associates is an employment firm that offers staffing, placement, training, and human resources services for organizations.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase