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Spectrum Business for enterprise · 8 hours ago

Business Technical Support I, Spectrum Business

Austin, TX

Full-time

Onsite

New Grad, Entry Level

Spectrum Business is a provider of modern enterprise technology solutions for some of the country’s biggest brands. The Business Technical Support I role involves troubleshooting technical issues, providing step-by-step resolutions, and collaborating with various teams to ensure client success.

Telecommunications

No H1B

Responsibilities

Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime

Maintain an accurate database and document complex technical issues for repair teams

Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed

Avoid future issues by investigating and identifying the root cause of issues

Enhance the client experience through process reviews, analysis and recommendations

Qualification

Network troubleshootingFiber-based networkingTechnical support experienceNetwork protocolsWiFiVoIP platformsMicrosoft Office proficiencyDecision making under pressureTroubleshooting skillsEscalation skillsProcess analysisClient experience enhancementRoot cause investigationSense of urgencyFacility issue troubleshootingFailed equipment troubleshootingEscalation as appropriate24/7 operations experienceCall center experienceCiscoJuniper certificationEffective communicationCollaboration with teamsDocumentation skills

Required

Experience in technical support or network troubleshooting experience in a 24/7 operations or call center environment

Experience working with fiber-based networking or managed services

Bachelors or associates degree in a technical field or equivalent experience

Familiar with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms

Knowledge of enterprise hardware and software technical environments

Proficient in Microsoft Office suite

Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate

Effective English communication skills

Thrives under pressure making decisions and demonstrating a sense of urgency

Preferred

Cisco or Juniper certification or equivalent

Benefits

Comprehensive pay and benefits package

Company

Spectrum Business for enterprise

Spectrum Business is a connectivity company designed to meet the unique needs of businesses of all sizes, combined with an unmatched level of customer commitment backing up everything we do.

Founded in 1993

Stamford, Connecticut, USA

10001+ employees

http://enterprise.spectrum.com

Funding

Current Stage

Late Stage

Leadership Team

Gunnar Peters

VP, Enterprise Svcs Innovation

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