TBA Credit Union · 5 hours ago
Commercial Loan Administrator
Traverse City, MI, US
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $80K/yr
1+ years expTBA Credit Union is dedicated to serving the community and building trusted relationships. The Commercial Loan Administrator will assist in providing excellent service to members by supporting the commercial loan department with various lending services and ensuring compliance with regulations throughout the loan lifecycle.
BankingCredit CardsFinancial ServicesLending
Responsibilities
Coordinate with internal partners, commercial lenders, and third‑party service providers to organize, process, and service commercial loans in accordance with all regulations, policies, and internal limits—supporting underwriting, closing, servicing, and member communication throughout the loan lifecycle
Prepare, review, and verify commercial loan documentation and system data for accuracy, completeness, and regulatory compliance across all stages, including application, underwriting, closing, and servicing
Maintain accurate and up‑to‑date loan files, tracking systems, and loan origination/servicing data to support timely reviews, reporting needs, and ongoing regulatory compliance
Ensure reporting of any/all policy exceptions for underwriting and servicing of commercial loans are prepared for regular board and senior leadership reports
Administer and monitor commercial loan portfolios to ensure full compliance with regulatory and policy requirements, including completing periodic reviews of all member business loan files in alignment with internal standards and regulatory expectations
Monitor loan performance and identifying signs of potential issues requiring follow‑up or escalation
Ensure proper documentation, tracking, and monitoring of collateral throughout the loan lifecycle
Coordinate with third‑party service providers and vendors to ensure accurate loan servicing and issue resolution
Assist with all aspects of commercial lending including posting of payments, payment of various insurances for escrow accounts, payment of taxes for escrow accounts, and tracking for insurance and taxes
Assist with administration of loan operations software, and related applications, support team member training, and troubleshoot with vendors when required
Understand and properly apply state and federal lending regulations, policies, and procedures to ensure compliant loan documentation, accurate processing, and proper loan servicing
Maintain thorough knowledge of credit union products and services, specifically related to commercial lending
Promote credit union products and services when appropriate
Meet established position expectations
Ability to become a Notary
Ability to be bonded
Ability to clear credit and criminal history check
Compliance with the U.S Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures
Compliance with the Gramm-Leach-Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations
Provide information on commercial loan types, terms, rates, and documentation needed to be considered for a loan
Develop and present workflows for all stages of document preparation, closing, and collateral management ensuring each lender & processor understands process requirements
Review, balance and reconcile monthly commercial loan totals for both portfolio commercial loans and loans services by 3rd Party CUSO’s for monthly board and senior leadership reporting
Prepare requested documentation for internal audits and external regulatory examinations
Assist with loan document review as needed to ensure all loans are processed efficiently and accurately
Assist with credit union collection efforts and due diligence efforts for commercial borrowers as needed
Maintain commercial loan tracking and monitoring reports, keeping them up to date to provide regular updates to Chief Credit Officer, Chief Lending Officer and senior leadership monthly, or as requested
Participate in training, seminars, and workshops to improve underwriting, monitoring, and reporting skills
Answer member inquiries courteously and promptly by providing accurate and timely information
Understanding of State and Federal loan regulations, policies, and procedures
Qualification
Required
High school diploma or equivalent
One year of experience in business lending, commercial loan administration and/or credit analysis
Possess good time management and organizational skills, and the flexibility and determination to handle deadlines and a wide variety of duties each day
Be a problem solver. Gather and evaluate information to make suggestions that are in the best interest of the credit union, members, and team members
Ability to work autonomously and as part of a team
Ability to take initiative in recommending/making changes to improve efficiency
Exemplify service focused behavior with a strong commitment to excellence
Self-motivated and willing to learn new technology and applications
A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a very personal or sensitive nature
Maintain a positive and cooperative approach towards work and working with team members and members
Service focused behavior with strong commitment to excellence
Excellent listening, clear verbal, and professional written communication skills
Possess excellent listening, clear verbal and professional written communication skills and teamwork skills
Proficient in Windows Operating System and Microsoft Office Suite/o365 Suite
Advanced knowledge of Microsoft Excel
Strong typing (Includes: 10 keys) and basic technology problem solving skills
Ability to become a Notary
Ability to be bonded
Ability to clear credit and criminal history check
Compliance with the U.S Patriot Act and the Credit Union's Bank Secrecy and OFAC Policies and Procedures
Compliance with the Gramm-Leach-Bliley Act and the Credit Union's Information Security program, maintaining the privacy and security of information, systems, and locations
Sound understanding of mathematical applications
Proficient at analyzing and understanding financial statements and financial data
Preferred
Bachelor's degree in business or related field
Three to five years of commercial lending or processing experience
Company
TBA Credit Union
TBA Credit Union offers banking, lending, credit report analysis, mortgages, credit cards, loans and notary services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Milliron
Chief Lending Officer
Company data provided by crunchbase