Minnesota State Colleges and Universities · 4 hours ago
Customer Services & Administrative Specialist - Customer Svcs Specialist Int
St. Paul
Full-time
Hybrid
New Grad, Entry Level
$20.76/hr - $29.22/hrMetropolitan State University, Minnesota’s public, urban university, is seeking to hire a Customer Services & Administrative Specialist. This full-time position provides front-line customer service and administrative support for the Dean’s Office, ensuring timely and professional communication and service to students, faculty, staff, and external stakeholders.
EducationHigher EducationUniversities
Responsibilities
Provide front-line customer service and administrative support for the Dean’s Office to support multiple departments with shared services
Ensure timely, accurate, and professional communication and service to students, faculty, staff, and external stakeholders
Contribute to the smooth operation and positive reputation of the supported units, as well as customer service to external associates partnering with CIS in the expansion of its degree and cocurricular programs
Communicate effectively with internal and external customers
Write, prepare, and edit materials, using correct spelling, punctuation, grammar, and sentence construction
Use inclusive language to effectively respond to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence)
Answer questions and advise customers of program policies, procedures, and regulations using business grammar, spelling and punctuation to write, develop and edit reports, letters, procedures, presentations, and other documents
Answer questions politely via phone, email, and other written or electronic correspondence
Explain laws, rules, regulations, standards, policies, and procedures to clients, coworkers, and customers
Manage and address customers’, clients’, and co-workers’ concerns tactfully and thoroughly
Qualification
Required
Communicate effectively with internal and external customers
Write, prepare, and edit materials, using correct spelling, punctuation, grammar, and sentence construction
Use inclusive language to effectively respond to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence)
Answer questions and advise customers of program policies, procedures, and regulations using business grammar, spelling and punctuation to write, develop and edit reports, letters, procedures, presentations, and other documents
Answer questions politely via phone, email, and other written or electronic correspondence
Explain laws, rules, regulations, standards, policies, and procedures to clients, coworkers, and customers
Manage and address customers', clients, and co-workers' concerns tactfully and thoroughly
Preferred
Proficiency using Microsoft 365, emphasizing TEAMS, SharePoint, and Outlook
Experience and skill using Workday or similar
Diversity and Inclusion Training or Certificate
Work experience within a Higher Education institution
Record of professional success in institutional partnerships or community engagement
Benefits
11 paid Holidays
Vacation Time
Sick Time
Six weeks of Paid Parental Leave
Low cost medical and dental insurance with low deductibles ($250 - $1500)
A Pension Plan
457(b) and 403(b) retirement plans and other retirement investment options
Pre-tax medical and dental expense (with roll-over option) and dependent care accounts
Employer paid life insurance
Short and long term disability
Professional development
A tuition waiver program for employees and their dependents
Company
Minnesota State Colleges and Universities
Minnesota State is the third largest system of state colleges and universities in the nation with 26 colleges, 7 universities, and 54 campuses.
Founded in 1995
10001+ employees
H1B Sponsorship
Minnesota State Colleges and Universities has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (25)
2023 (26)
2022 (32)
2021 (24)
2020 (34)
Funding
Current Stage
Late StageLeadership Team
Amy Jo Ebert, SPHR, SHRM-SCP
Senior Human Resources Business Partner
Amy Jorgenson, CPA
Chief Audit Officer
Recent News
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