The State University of New York · 20 hours ago
Programmer Analyst
New York, NY
Contract
Hybrid
New Grad, Entry Level
$58K/yr - $64K/yrThe State University of New York is seeking a Programmer Analyst to provide comprehensive technical support for System Administration Offices and its external clients. This role involves delivering Level 1 and Level 2 technical support and providing Audio Visual Support for events at the Global Center.
Charter SchoolsEducationUniversities
No H1B
Responsibilities
Serve as a point of contact for all Audio-Visual related services at the Global Center
Directly interact with internal staff and external clientele for A/V support related issues
Assist Lead IT/AV Services Coordinator with assignments and projects
Set-up production sets for events with cameras, speakers, microphones and additional monitors
Create and edit recordings of events, social media clips, and senior staff speeches and interviews
Maintains proficiency with conference space A/V equipment and video conferencing platforms
Resolves common A/V-related issues
Provides technical support for meetings in Global Center NYC office
Provides Level 1 and 2 technical support for System Administration Offices across all locations:
Walk-in, phone, and email support
Password resets and basic email configuration
Document formatting assistance
Problem research and in-person support
Supports University-Wide Network Operations, including connectivity testing
Delivers Level 2 on-site support including:
Computer moves
Printer corrections and maintenance
Creates documentation for building staff for ease of service with equipment use
Assists in training and development of interns
Maintains documentation in TDX knowledgebase for end users and OIT staff
Logs all incidents and requests in TDX System
Participate in planned department projects including:
New product deployments
Computer rollouts
Server deployments/migrations
Other department initiatives
Qualification
Required
Bachelor's degree in Information Technology or related field or equivalent industry experience
Demonstrated experience in technical support
Proficiency in documentation and knowledge-based maintenance
Strong technical troubleshooting abilities
Excellent customer service skills
Experience with help desk ticketing systems
Proficiency in A/V equipment support
Ability to work independently and as part of a team
Preferred
Experience in higher education IT support
Experience with providing front-facing customer service
Knowledge of Audio-Visual systems and video conferencing software
Familiarity with remote and deskside end-user troubleshooting
Experience with printer maintenance and support
Strong documentation skills
Benefits
NYS health insurance
Free dental and vision coverage
Competitive retirement options
Tuition assistance
Parental leave at full pay
Generous vacation, sick, and holiday time
13 days of paid holidays per year
15 days of vacation and 15 days of sick time accrued for the first year of employment
Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.
Company
The State University of New York
The State University of New York is a system of public institutions.
Founded in 1948
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$113.05MKey Investors
Lumina FoundationDasny
2024-07-17Grant· $0.05M
2023-09-13Debt Financing· $113M
Leadership Team
Robert Griffin
Founding Dean
Recent News
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2025-07-22
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