Zillow · 16 hours ago
Senior Mortgage Support Specialist
United States
Full-time
Remote
Senior Level
$31.10/hr - $49.70/hr
5+ years expZillow Group is reimagining how people move through the real estate market. They are seeking a Senior Mortgage Support Specialist to help their sales team and lender partners operate with confidence at scale, ensuring systems, data, and processes work reliably and efficiently to enhance the mortgage experience.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Own and evolve back-end workflows to ensure systems are accurate, efficient, and scalable
Partner with sales, product, analytics, and marketing to improve workflows and enable a seamless lender experience
Identify process gaps and operational risks, clearly communicating opportunities for improvement
Moderate consumer reviews and manage lender profiles to maintain accuracy, quality, and trust
Perform audits to ensure data integrity and uninterrupted lead delivery
Assess and fulfill lender account changes with a strong understanding of the downstream impact
Learn and adopt new tools and technologies quickly, using independent and AI-assisted learning
Take on stretch assignments that deepen your understanding of our products, systems, and the mortgage ecosystem
Qualification
Required
5+ years of experience in operations, support, account management, or similar roles managing multiple workstreams
Strong ownership mindset, with the ability to move work forward confidently without step-by-step direction
Proven ability to identify process gaps and drive improvements through recommendations, documentation, and adoption
Experience working with CRM, operations, or analytics tools such as Salesforce, Gong, and Google Workspace, with the ability to quickly learn new platforms
Strong technical aptitude, including the ability to learn new tools independently and leverage AI to accelerate ramp-up
High attention to detail, with comfort auditing data and workflows to prevent downstream issues
Clear and proactive communicator, comfortable surfacing risks and proposing solutions
Ability to thrive in ambiguity, adapt to change, and manage shifting priorities in fast-paced, queue-based or ticket-driven environments
Preferred
Demonstrated project or workflow management skills, including prioritization, follow-through, and stakeholder coordination
Experience partnering cross-functionally with product, analytics, or engineering teams
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-01-23
2026-01-22
San Bernardino Sun
2026-01-22
Company data provided by crunchbase