BASF · 7 hours ago
Customer Site Service Manager
Southfield, MI
Full-time
Hybrid
Mid, Senior Level
$123K/yr - $135K/yr
5+ years expBASF Coatings, LLC is seeking a Customer Site Service Manager responsible for providing on-site technical and application expertise of product performance. The role includes overseeing customer relationships, ensuring product quality, and supporting new product development.
AgricultureChemicalIndustrial EngineeringManufacturingOil and GasProduct Research
No H1B
Responsibilities
Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action
Supporting the daily operation of BASF products in Customer Automotive Assembly Plants
Executing the Key Account Plan for this customer/site
Ensuring creation of value for BASF and customer
Overseeing existing customer relationships and developing new ones
Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice
Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development
Support the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution
Service clients in the Austin, TX area
Providing solutions to paint production problems
Supervising production lines to ensuring product quality
Launching of workability colors (new materials)
Evaluating and analyzing color vs. STD and global harmony, appearance, film build, dehydration of the paint and online material performance, including lab test
Analyzing and optimizing application conditions to ensure appearance and quality product, including booth condition, heated flash condition, and oven parameters
Reviewing material handling
Tinting of online materials to achieve required color harmony
Providing process improvement recommendations to customer engineering
Follow, document, and provide feasibility analysis of customer line trials
Qualification
Required
Bachelor's degree in Chemical Engineering, Chemistry, or related
Five (5) years of related experience
Overseeing application processes, including presets' application fluid
Shaping air, RPMS, distances, and path's application
Providing solutions to paint production problems
Supervising production lines to ensuring product quality
Launching of workability colors (new materials)
Evaluating and analyzing color vs. STD and global harmony, appearance, film build, dehydration of the paint and online material performance, including lab test
Analyzing and optimizing application conditions to ensure appearance and quality product, including booth condition, heated flash condition, and oven parameters
Reviewing material handling
Tinting of online materials to achieve required color harmony
Providing process improvement recommendations to customer engineering
Follow, document, and provide feasibility analysis of customer line trials
5% domestic travel
Benefits
Flexible work arrangements whenever possible
Highly competitive retirement savings plan with company match and investment options
Well-being programs that include comprehensive mental health support for you and your household family members
Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
Back-up child and elder care with discount programs for families of all ages and stages
Mentoring and career development opportunities that allow you to share, learn, and thrive
Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
Employee crisis support for when the unexpected happens
Access to our BASF wine cellar, employee discounts, and much more!
Company
BASF
BASF is a manufacturing company that offers chemicals for industries such as construction and coatings, automotive, and various sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$337.39MKey Investors
Federal Ministry for Economic Affairs and Energy (BMWi)
2024-10-15Grant· $337.39M
2018-10-30Non Equity Assistance
2002-01-01IPO
Leadership Team
Carsten Weers
Vice President Logistics Procurement Maritime & Air Transportation, Tank Storage
Brian Standen
Global Head of Digital Innovation
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase