Leidos · 7 hours ago
Executive Support Analyst
Camp Springs, MD
Full-time
Onsite
Entry, Mid Level
$66K/yr - $119K/yr
2+ years expLeidos is looking for an Executive Support Analyst to support the Air Force National Capital Region Information Technology Services program. This role involves providing direct IT support to senior leadership offices, managing incidents and service requests with professionalism and technical expertise.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Deskside support for senior-level staff dispatched from the Service Desk or via direct contact from Senior Leadership Offices, including residential small-office/home-office (SOHO) spaces
Troubleshooting support for hardware, software, printers/peripherals, networking, and mobile devices
Configuration and deployment of equipment
Utilizing scripting and automation, under the supervision of senior/engineering staff to facilitate requests from the customer as needed
Problem solving and Root Cause analysis to identify not just the immediate fix but the underlying cause
Serving as the liaison for any peer party coordination for residential access, while being able to facilitate external support serving as the principal point of contact within Joint Base Andrews (JBA) to ensure prompt resolution
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to provide visibility and trend analysis for issues impacting senior leadership staff, as well as to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for always keeping tickets up to date
Qualification
Required
Active Secret Clearance required to be considered
BS with 2+ years of prior relevant experience or an equivalent combination of relevant experience and/or education
Extensive knowledge of mobile device (e.g. iPhones) support
Extensive Office 360 knowledge
Possession of impeccable behavioral skills
Previous experience providing IT support to high-level executives and VIPs
Proven experience providing IT support in a Department of Defense PKI-integrated office environment
Demonstrated Customer service-focused attitude
Excellent written and verbal communication skills
Use of an ITSM ticketing system
Extensive experience supporting AFDW Platinum customers
Extensive experience and background supporting mobile devices (e.g. iPhones, computing devices, mobile hotspots, etc…) across unclassified and classified enclaves
Current Secret clearance, and ability to maintain a Secret clearance
Security+ Certification
US Citizenship
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
Company data provided by crunchbase