Resource Management Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

Health Care Service Corporation · 16 hours ago

Resource Management Analyst

positionIL - Danville
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$42K/yr - $93K/yr
date2+ years exp

Health Care Service Corporation is a purpose-driven company that invests in the professional development of its employees. This position is responsible for managing real-time workforce operations for Medicaid support, focusing on improving caller experience and performance management in a call center environment.

Health InsuranceInsurance
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

This position is responsible for reviewing and managing real-time/intraday workforce management of front or back-office functions supporting IL Medicaid
Reviewing and analyze reporting to improve caller experience, work queue management and front-line production staff performance management to optimize back office and call center operational activity

Qualification

Workforce Management softwareAnalytical skillsProblem solving skillsProficiency with ExcelClaims experienceInterpersonal skillsOrganizational skillsClear communicationVerbal communicationWritten communication

Required

Bachelor degree or 4 years of business experience
2 years of experience in a claims or customer service
Interpersonal and organizational skills
Analytical and problem solving skills
Clear and concise written and verbal communication skills

Preferred

Bachelor degree
Proficiency with Excel
Knowledge and experience with ACE
Experience with Workforce Management software (scheduling, performance tracking, reporting)
2 years of experience in Workforce Management planning in a contact center with at least 50 employees
Ability to travel

Benefits

Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Other incentives

Company

Health Care Service Corporation

twittertwittertwitter
Glassdoor4.0
company-logo
Health Care Service Corporation is a customer-owned health insurance company.
dateFounded in 1936
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
https://www.hcsc.com

H1B Sponsorship

Health Care Service Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (198)
2024 (166)
2023 (132)
2022 (145)
2021 (73)
2020 (59)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Manika Turnbull
Senior Vice President & Chief Human Resources Officer
linkedin

Recent News

PharmiWeb
AM Best Affirms Credit Ratings of Health Care Service Corporation Group Members and Health Care Service Corp Medicare & Supplemental Group Members
2026-01-16
Morningstar.com
Blue Cross and Blue Shield of Texas Continues Offering Qualified Health Plans to Meet Members' Health Needs During Open Enrollment
2025-11-01
PR Newswire
Blue Cross and Blue Shield of Oklahoma Continues Offering Qualified Health Plans for the 2026 Individual Marketplace Enrollment Period
2025-11-01
Company data provided by crunchbase