Michigan Medicine · 12 hours ago
Business Systems Analyst Senior / Intermediate
Ann Arbor, MI
Full-time
Hybrid
Mid, Senior Level
2+ years expMichigan Medicine is seeking a Business Systems Analyst to join the MiChart HIM team within their Health Information Technology & Services division. The role involves leading the design, implementation, and support of Epic workflows, collaborating with various stakeholders to enhance application performance and user experience.
EducationHealth CareMedical
Responsibilities
Lead the design, build, implementation, and ongoing support of MiChart (Epic) workflows for the Health Information Management (HIM) and Care Everywhere applications
Analyze business needs and workflows for end users. Document requirements, translate them into system specifications, and identify opportunities for process improvement
Support Epic upgrades and new feature releases by reviewing release documentation, assessing new functionality, completing necessary build, coordinating testing, and facilitating user validation
Evaluate options and recommend solutions that best meet operational needs, technical standards, and team goals
Gather and assess enhancement requests from customers and stakeholders, ensuring clarity, feasibility, and alignment with system strategy
Develop and maintain team procedures related to system configuration, change management, and project tasks
Exercise independent judgment within your scope of responsibilities, operating with minimal supervision
Participate in formal change control processes, ensuring changes are designed, tested, communicated, and implemented consistently
Provider end user support and training, partnering with operational teams to ensure smooth adoption of workflow changes
Collaborate with internal (MiChart/HITS) and Epic representatives to resolve integrated issues and coordinate cross-team build
Manage the full life cycle of requested changes, including design, build, test, training, communication and documentation in ServiceNow and Epic UserWeb (e.g. Nova Notes, Sherlock)
Serve as a knowledge resource for other Application Coordinators (ACs) in the areas where you are the subject matter expert
Participate in a team on-call rotation to provide after-hours support
Obtain and maintain Epic certification or proficiency, completing required exams, training, and ongoing learning activities
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
5+ years of IT related experience
Bachelor's degree or equivalent combination of education and experience
2-3 years of IT related experience
Preferred
Epic Identity and/or Care Everywhere certification or proficiency
Previous experience working in an Academic Medical Center
Knowledge of Identity and/or Care Everywhere workflows
Experience implementing Epic functionality
Benefits
Comprehensive training and career development opportunities
Generous retirement savings plans
Ample paid time off
A wealth of family care support
Company
Michigan Medicine
Michigan Medicine is a health care system and academic medical center that provides medical education and more. It is a sub-organization of University of Maichigan.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Heather Ascani
Director, Business Operations - Applied Systems Biology Core
Jack Kufahl
Chief Information Security Officer
Recent News
2025-12-11
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