TexasBank · 12 hours ago
Sr. Teller - Bilingual
Fort Worth - Midtown - Fort Worth, TX 76110
Full-time
Onsite
Mid, Senior Level
1+ years expTexasBank is a financial institution focused on providing exceptional banking services. The Sr. Teller position primarily focuses on the precise and efficient processing of both routine and complex financial transactions, including deposits, withdrawals, transfers, and other banking activities, while also addressing customer inquiries and providing oversight to other tellers.
Banking
Responsibilities
Deliver exceptional customer service by addressing inquiries and guiding customers to specialized staff as needed
Accurately handle deposits, withdrawals, transfers, and loan payments
Process various financial transactions, such as cashing checks, receiving deposits, distributing withdrawals, handling transfers, accepting loan payments, and preparing change orders
Assist with processing check orders, issuing debit cards, maintaining existing accounts, and ensuring Customer Information File (CIF) records are up to date with valid identification
Perform general maintenance on customer accounts, including processing address changes, placing stop payments on checks, handline e-statement requests, and closing accounts according to established procedures
Oversee and process complex customer transactions, providing overrides or approvals for escalated issues
Provide support and mentorship to less experienced tellers, offering proper oversight and guidance, while assisting with training new staff and effectively delegating tasks
Review and verify transactions conducted by other tellers, ensuring accuracy and compliance
Manage and reconcile branch cash while maintaining appropriate cash levels
Ensure the accurate ordering, validation, and allocation of currency and coin
Perform vault duties, including ordering and verifying coin and currency, and preparing outgoing coin
Assist with researching outages and relay information to branch management and back-office departments
Conduct general maintenance on customer accounts, such as processing address changes, placing stop payments, and closing accounts
Promote bank products and services by guiding customers in selecting the right solutions for their financial needs and referring them to the appropriate business lines or referral channels
Perform branch opening and closing duties in compliance with security and dual control requirements
Participate in branch audits by reviewing financial transactions, ensuring compliance with internal policies and procedures, and verifying operational accuracy to maintain consistency and prevent discrepancies
Support branch management with teller reports, audit logs, and shipment records
Maintain knowledge of daily ATM balancing and maintenance, ensuring compliance with all relevant laws and regulations
Perform other duties and special projects as assigned to support organizational objectives and enhance operational efficiency
Qualification
Required
High School Diploma or equivalent
Fluency in both English and Spanish
Minimum of one year of experience in the banking or financial services industry, with a focus on teller or cashier responsibilities
Strong mathematical and grammatical skills to ensure accurate calculations and effective communication
Proven ability to collect and evaluate information from various sources while managing multiple projects simultaneously
Strong typing and data entry skills with a high level of accuracy
Proficient in processing over-the-counter financial transactions
Ability to work collaboratively across departments to achieve organizational goals
Excellent verbal and written communication skills, with strong analytical and organizational abilities
Capacity to perform effectively in a fast-paced environment, meeting tight deadlines while delivering exceptional customer service
Company
TexasBank
TexasBank is a multi-generational, full-service community bank with 16 locations serving West Texas, Central Texas, and the DFW Metroplex.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Riebe
CEO and Chairman of the Board
Lisa Marie Graves
SVP, Chief Human Resources Officer
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