Wealth Enhancement · 17 hours ago
Client Service Associate or Senior Client Service Associate
Oakland, CA
Full-time
Onsite
Entry, Mid, Senior Level
$65K/yr - $85K/yr
1+ years expWealth Enhancement is an independent wealth management firm dedicated to enriching the lives of its clients. The Client Service Associate or Senior Client Service Associate will focus on onboarding and servicing high-net-worth clients, ensuring their complex service and investment needs are met in a collaborative and professional environment.
Financial ServicesRisk ManagementWealth Management
Responsibilities
Ensures accurate completion of prospect/new client paperwork/set up
Follow up on funds transfer from surrendering company
Maintains (CRM-Salesforce) database
Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
Record incoming assets to the appropriate blotting tool
Dialogues with client to understand their personal history and current financial needs
Prepares account transactions, trades, deposits, withdrawals, RMDs, etc
Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
May work with client’s tax or legal counsel on client concerns
Records notes and pertinent details in Salesforce regarding client communications, inquiries, and actions related to the planning request
Gather client data and may prepare the materials for client meetings and reviews
Conducts Tax Research (1099s)
Completes any review follow up needs for client
Create financial planning reports/analyses utilizing MoneyGuidePro, eMoney, Morningstar and other planning tools
Communicate directly with the Advisor and/or client to obtain additional information and ask questions regarding client goals and concerns
Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model
Understands financial terminology and products
Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
Attends Client Services and company educational events
Assists Advisor Team Operations to streamline processes
Completes operational projects to support enhancements and changes
Contribute positively to problem solving
Communicates process and sales updates to team
Qualification
Required
4-year college degree preferred
3+ years of industry experience specifically in client servicing (or 1+ years for Client Service Associate role)
*Senior role requires at least 1 year as a Client Service Associate
Excellent oral and written communication skills
Proficient with Salesforce, Power Point and Microsoft Office
Organization skills and strong attention to detail with the ability to prioritize workflow and projects; able to work with deadlines and be flexible under pressure
Developing client relationship/trust as observed by Financial Advisor
Flawless recording of buys/sells and other key data within Salesforce
Demonstrated industry and product knowledge
Builds/maintains effective relationships with clients
Ability to train new employees, as needed
Benefits
Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
Company
Wealth Enhancement
In 1997, four advisors sharing an office space discovered they also shared an essential belief: The financial services industry needed a new and better way to provide advice to clients—one that would help relieve stress from their clients’ financial lives.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.51MKey Investors
Onex
2022-02-24Undisclosed· $0.74M
2022-01-12Undisclosed· $0.2M
2021-08-24Private Equity
Leadership Team
Kelly Windorski
Chief Financial Officer
Brett Fingerhut
Sr. Vice President / Financial Advisor
Recent News
2026-01-18
2026-01-06
Company data provided by crunchbase