TAI (Formerly TAI Engineering) · 1 hour ago
IT Desktop Technician
DC-Baltimore Area
Full-time
Onsite
Mid Level
$30/hr - $37/hr
3+ years expTAI Engineering is a full-service, multi-disciplinary engineering and construction firm that has been delivering integrated solutions for over 35 years. They are seeking an IT Desktop Technician to manage hardware, software, and network infrastructure, providing direct support to users and ensuring seamless operations across the organization.
Construction
Responsibilities
Provide direct help-desk support to users across the organization using ticketing application
Conduct IT orientation for new employees while explaining and following the IT Operational and Security Policy
Manage disabling/deleting accounts upon employee termination and manage all associated email and data transfer that is required
Create and maintain documentation and checklists for IT processes and procedures, and keep them up to date
Ensure that employees’ workstations successfully connect to the network and access business-critical data at all times, including local, remote, and home office locations
Setup, configure, and maintain computer workstations, laptops, and network infrastructure
Ensure desktops and laptops are kept up to date with Operating System and 3rd party patches – and troubleshoot any issues that arise with patch installation
Install, monitor, and maintain anti-malware software and security updates on all devices
Configure network security settings and connect peripheral devices, including multifunction printers, plotters, scanners, etc. that are used by staff
Set up and troubleshoot hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices
Maintain a high level of IT security throughout the organization by following the Information Security Policy, monitoring access logs, and building security procedures
Create and maintain Operating System images and utilize those images for quick deployment of new and/or replacement desktops and laptops
Coordinate with third parties (Dell, Microsoft, etc.) for support assistance
Implement, monitor, and maintain conference room A/V systems
Support the organization by troubleshooting systems and hardware, particularly after server migration or an organization-wide update
Identify issues with new hardware or software and work with users to quickly resolve issues and prevent delays
Track and maintain hardware and software inventory
Qualification
Required
Associate's Degree in Information Technology/Systems or related field
Minimum 3 years of direct IT experience supporting over 100 users, with comprehensive knowledge of all specified requirements in the job description
Minimum 3 years troubleshooting experience and knowledge of network services/concepts including, but not limited to VLAN, DNS, DHCP, VPN, and TCP/IP
Must be able to work regular business hours in the office, Monday through Friday
Advanced troubleshooting experience with Windows 11
Proficiency in Active Directory administration
Experience with administrating Microsoft 365 and Azure/Entra ID environments
Ability to perform intermediate hardware level repairs as needed to desktops, laptops, and printers
Extensive familiarity with information security practices and procedures to protect organization data from security breaches or corruption
Effective and proven written and verbal communication skills – including, but not limited to writing policies, standard operating procedures, and step by step instructions for the company
Effectively prioritize and manage their own schedules
Ability to effectively multi-task, support, and troubleshoot ongoing tasks and projects under pressure, including experience with a help desk ticketing system
Strong interpersonal skills
Presents themself professionally and focused on serving the needs of the staff
Preferred
CompTIA A+ certification and/or Microsoft certification
Administration of File/Print Servers (including, but not limited to setting up permissions and drivers according to Microsoft best security practices)
Experience Windows Server operating systems (including, but not limited to Windows Server features such as Hyper-V, IIS, and SQL)
Ability to run network cabling as needed and terminate/test network cables/connections
Benefits
Annual Profit Sharing Bonus (variable)
PTO and Paid Holidays
Health Benefits: Employee through family level coverage for medical, dental, and vision insurances.
Company funded life and long-term disability insurances.
Short Term Disability, FSA, HSA, EAP, and supplemental life insurances (employee – family) are also available!
401(k)with employer match
Flexible work schedule
Professional Development, Tuition Reimbursement, and Association Membership Reimbursements.
Company
TAI (Formerly TAI Engineering)
TAI (Formerly TAI Engineering) is a full-service, multi-disciplinary engineering and construction firm built to scale — delivering mission-critical, integrated solutions across the full design–build–maintain lifecycle.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase