American Vision Partners · 1 hour ago
Outbound Scheduling Specialist
Tempe, AZ
Full-time
Onsite
New Grad, Entry LevelAmerican Vision Partners (AVP) partners with leading ophthalmology practices to provide high-quality patient care. The Outbound Scheduling Specialist will focus on reconnecting with patients due for appointments and optimizing providers' schedules with a patient-first approach.
Health CareMedical
Responsibilities
In a call center work environment, display the ability to service patient needs while actively making outbound calls with a focus on customer service
Use professional communication etiquette while serving patient needs based on appointment availability and nearest location
Minimum goal achievment based on monthly review of various metrics and expected requirements
Works with internal partners and clinics on a timely basis, to help support and coordinate the needs of our patients
Focused and open to learning new skills to take on various roles based on business needs
Performs any and all duties reasonable assigned
Qualification
Required
High school diploma or equivalent required
Detail-oriented, dependable, and able to effectively manage multiple tasks in a fast-paced, high-volume environment
Excellent verbal and written communication skills, with the ability to demonstrate empathy, active listening, and professionalism
Committed to maintaining confidentiality and adhering to HIPAA guidelines and regulations
Preferred
Previous call center experience preferred
Bilingual in Spanish strongly preferred (a plus)
Proficient in navigating computer software and internal systems; experience with NextGen is a plus
Prior experience in a medical office setting with working knowledge of insurance processes is highly desirable
Benefits
Medical and dental insurance
Significant eye care discounts
Child care assistance
Pet insurance
Continuing education funds
401(k)
Paid holidays
PTO
Sick Time
Opportunity for growth
And much more!
Company
American Vision Partners
American Vision Partners operates as an eye care organization and most active consolidator.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Maguire
Chief Operating Officer
Recent News
2024-04-08
Company data provided by crunchbase