JSG (Johnson Service Group, Inc.) · 13 hours ago
Customer Service Representative (Perm - Hybrid) - Harrisonburg, VA
Harrisonburg, VA
Full-time
Hybrid
Entry Level
1+ years expJohnson Service Group Inc. is seeking a Customer Service Representative for their Harrisonburg, VA headquarters. The role involves providing high-quality customer service, addressing billing and policy questions, and processing policy changes while maintaining accurate records.
B2BConsultingHuman ResourcesInternetStaffing Agency
Responsibilities
Promote products and company positively, answering customer questions and addressing concerns
Communicate information, clearly and effectively, about policies and answer questions relating to coverage and premiums to customers managing expectations both via phone and email with a proactive approach
Respond to in-person, phone and written requests for information, providing accurate, timely and responsive assistance to customers and agents
Data Entry for new business quotes, policy changes, and assign incoming email, mail, fax and voice messages to the correct agency team member
Communicate with customers, agents, and company personnel to secure information necessary to resolve inquiries and explain policy change, billing, cancellation and reinstatement procedures
Develop and provide in-force policy change quotes for agents
Research and resolve questions and concerns raised by customers
Process daily downloads, incoming payments, endorsements, renewals, send Auto ID cards, mortgagee requests, and various other customer requests
Handle basic billing questions (where to pay, who to pay, what to pay) and pass any higher-level questions to a Customer Experience Agent
Document all conversations and interactions with customers, carriers and agents in AMS360 agency management system to support account sales, service and renewal cycle for follow up communication
Schedule annual coverage review meetings with customers for agents
Contact leads and schedule appointments for agents to present policies, quotes, and coverages
Assist in creating/maintaining prospective client lists from various sources
Other duties as assigned
Qualification
Required
Minimum high school diploma, GED, or equivalent
1+ years of demonstrated success in an insurance call center or independent agency environment
Current Virginia Property and Casualty License REQUIRED
Proficient in Microsoft Office (Word, Excel, Teams)
Familiarity with all types of insurance policies (automobile, property, Agribusiness – a plus, etc.), with a working knowledge of the insurance industry
Proactively learn and grow knowledge of insurance coverage and carrier appetite
Experience with using AMS 360 policy administration system or similar policy administration system
Ability to understand generated sales reports
Demonstrated ability to communicate, present, influence and sell effectively
Experience in delivering and maintaining client-focused solutions
Ability to work independently as well as support other team members
Organized with strong attention to detail and accuracy; utilizes time and available resources effectively with ability to handle multiple priorities and deadlines simultaneously and effectively
Continuously builds knowledge and skills connected with new developments in customer service, technology, and insurance products and services
Obtain and/or maintain Virginia property and casualty insurance license
Preferred
Personal Lines insurance experience strongly preferred
CISR, CPIA or similar designation(s) preferred
Knowledge of Farm, Agribusiness, or Commercial underwriting experience helpful
Benefits
This is a full time, non exempt hourly position with benefits
Company
JSG (Johnson Service Group, Inc.)
Johnson Service Group, Inc.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Thullner
Chief Operating Officer
Dale Slater
Principal
Recent News
2026-01-16
2025-09-16
MarketScreener
2025-08-01
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