The Marwin Company, Inc. · 21 hours ago
Helpdesk Manager
West Columbia, SC, US
Full-time
Onsite
Director/Executive
8+ years expThe Marwin Company, a manufacturer of premium building products, is seeking a Helpdesk Manager to lead their IT function across all divisions. This role involves developing IT strategies, managing budgets, and ensuring the reliability of enterprise systems while leading a geographically dispersed team of IT professionals.
Building MaterialFood and BeverageManufacturingReal Estate
Responsibilities
Develop and execute a comprehensive, multi-year IT strategy that aligns with the overall business goals, including M&A integration and operational growth
Own and manage the overall IT budget, ensuring cost-effective technology investments and vendor management
Establish and oversee IT governance, security policies, and business continuity plans (BCP) focused on maintaining maximum uptime during operational windows and coordinating system maintenance outside of core production hours
Lead the optimization, maintenance, and potential migration/consolidation of core business applications to ensure seamless integration and data flow across the multi-company structure
Ensure high availability, performance, and security of all enterprise-wide systems, networks, and data centers (on-premise and cloud-based) during scheduled shifts
Oversee network architecture, connectivity, and hardware management across all multi-state manufacturing sites and corporate offices, addressing the unique needs of each facility
Coordinate all necessary system upgrades, patches, and maintenance activities to occur outside of regular operational hours to minimize disruption to manufacturing processes
Bridge the gap between IT and OT, supporting manufacturing plant floor systems, IoT devices, and maintaining network stability for critical production equipment during scheduled operation times
Lead, mentor, and motivate a geographically dispersed team of IT professionals (including infrastructure, application support, and help desk) across multiple states
Define team goals, conduct performance reviews, and implement professional development plans to build a high-performing, customer-service-oriented IT organization
Implement and manage an effective on-call support rotation to rapidly address critical issues that may occur outside of standard hours, especially those that could impact the start of the next shift
Foster a culture of continuous improvement, clear communication, and strong partnership between the IT team and business unit leaders/end-users
Qualification
Required
Minimum of 8+ years of progressive experience in Information Technology, with at least 3 years in a Director or Senior Management role
Must have prior experience in a manufacturing environment, ideally one with multi-site or multi-company operations
Proven experience managing complex, distributed network environments (WAN/LAN/VPN), cloud services (Azure/AWS), virtualization, and modern cybersecurity frameworks
Demonstrated success in leading and managing remote or multi-location IT teams, including managing effective off-hours maintenance and support schedules
Bachelor's degree in Computer Science, Information Technology, or a related field
Preferred
Master's degree or relevant certifications like PMP, ITIL, CISSP is a plus
Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care saving account.
Short- and long-term disability.
Life insurance and Critical Illness insurance.
Employee and Family Assistance Program (EAP).
Retirement plan (401k) with a generous company match.
Company
The Marwin Company, Inc.
At The Marwin Company, our mission is to provide exceptional value through innovative and durable building products, delivered with superior customer service.
501-1000 employees
H1B Sponsorship
The Marwin Company, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-06-02Acquired
Leadership Team
Alan Rupp
Chief Financial Officer
Company data provided by crunchbase