Zurich North America · 3 hours ago
Application Support Specialist I
United States
Full-time
Remote
Entry Level
$24.04/hr - $28.85/hr
3+ years expZurich North America is currently hiring an Application Support Specialist I to join their Application Support Center team. The successful candidate will provide support services to internal customers related to an application/set of applications, focusing on repetitive activities, following instructions, and incident resolution.
CommercialFinancial ServicesInsurance
No H1B
Responsibilities
Performs standardized operational tasks to ensure that the service levels and performance are met
Takes action where necessary to address or escalate performance or operational issues
Reports service performance to line management and provides feedback on execution of standardized operational tasks to business
Complies with IT service management governance, standards and polices
Provides input for service level performance reports to the business generating improvement actions where necessary
Supports the end-user satisfaction process and service improvement programs
Manages incident escalations and complaints, working with the Business Unit to resolve individual service issues
Supports business in disaster recovery testing
Qualification
Required
High School Diploma or Equivalent and 3 or more years of experience in the Application Support area
Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Application Support area
Preferred
Insurance Industry Experience
Customer support experience
Strong technical and analytical skills
Strong verbal and written communication
Ability to work in fast paced work environment
Benefits
Competitive pay
Comprehensive benefits for employees and their families
Short-term incentive bonus eligibility set at 5%
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
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