First American · 9 hours ago
Commercial Escrow Operations Manager (Remote)
United States
Full-time
Remote
Senior Level
$98K/yr - $130K/yr
5+ years expFirst American is a leading title insurance company that prioritizes its people and fosters an inclusive work environment. The Commercial Escrow Operations Manager is responsible for managing escrow operations, streamlining processes, and ensuring compliance while leading teams and coordinating efforts between various groups.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Manages work activities and escrow operational / support functions at the regional level for counties, states, or a defined process
Typically manages production roles but may act as a functional manager with no direct reports
May have some administrative management duties; does not have Branch Management oversight
May support residential and / or commercial transactions
Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results
Coordinate and monitor efforts between groups
Represents escrow’s involvement with changes to processes
In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching
Identifies training needs for subordinates
Makes hiring and compensation recommendations
May get input from management
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
5-7 years of directly related experience
3-5 years demonstrated experience in a supervisory or management role
5+ years commercial disbursement experience
Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level
Strong process skills required; detail oriented
Strong computer skills and knowledge of company operating systems/applications
Strong problem-solving and customer service skills
Ability to lead/sought out for advice
Able to manage competing priorities
Successful track record designing, developing, and executing complex projects
Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships
Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals
Provides resources and creates systems to measure results
Familiar with competitor, financial and industry dynamics
Actively recruits, retains and develops talent and holds employees accountable for results
Leads change, manages conflict and fosters collaboration
Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of escrow operations
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase