Tecnica Group North America · 1 day ago
LOWA - Dealer and Consumer Service Representative
Salt Lake City, UT
Full-time
Onsite
Entry, Mid Level
2+ years expTecnica Group North America is a renowned company known for crafting premium outdoor boots and shoes. The Dealer and Consumer Service Representative will be the frontline point of contact for dealers and consumers, responsible for providing professional support, managing inquiries, and ensuring seamless order processing.
Retail
Responsibilities
Respond to dealer and consumer inquiries via phone, email, and other channels with professionalism and efficiency
Troubleshoot and resolve issues promptly, escalating as needed to ensure customer satisfaction
Represent the company’s brand values by delivering consistent, high-quality service in all interactions
Process after-sales services including returns, exchanges, and warranty claims
Support order book management, ensuring orders are entered, updated, and fulfilled accurately
Proactively monitor potential delivery delays, backorders, and required order extensions to minimize disruption
Ensure smooth order flow in partnership with the warehouse, logistics, and finance teams
Collaborate with Sales Representatives to provide account updates, order support, and customer insights
Assist in business development initiatives by ensuring accounts receive accurate and timely service
Make outbound calls to the dealer base to provide account management and identify opportunities for growth
Provide updates and reporting to the Dealer and Consumer Service Manager as required
Become an expert in the ERP system used to manage orders, warranties, and service requests
Maintain accurate data entry and documentation for all customer transactions
Contribute to the continuous improvement of customer service processes and best practices
Qualification
Required
Experience with ERP systems or order management platforms required
Strong written and verbal communication skills
Detail-oriented and organized with the ability to manage multiple priorities
Customer-first mindset with strong problem-solving capabilities
Team-oriented and collaborative, with the ability to work cross-functionally
Tech-savvy and able to quickly learn new systems and processes
Preferred
Bachelor's degree preferred; associate degree or equivalent work experience considered
2+ years of customer service or account support experience, preferably within footwear, apparel, outdoor, or consumer goods industries
Company
Tecnica Group North America
Tecnica Group North America is a distributor of outdoor and alpine sporting goods and equipment from Nordica, Blizzard, Tecnica, Tecnica Footwear and Rollerblade, and is a subsidiary of Tecnica Group S.p.A.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase