Henry Ford Health · 13 hours ago
Access Optimization Consultant (Hybrid)
Detroit, MI
Full-time
Hybrid
Mid Level
4+ years expHenry Ford Health is seeking an Access Optimization Consultant responsible for facilitating access improvement efforts within System Ambulatory Operations. The role involves collaborating with various teams to enhance scheduling design and improve patient access efficiency.
BiotechnologyHealth CareHealth InsuranceMedical
Responsibilities
Facilitate multiple access improvement efforts, including core system scheduling algorithm design
Function as a subject matter expert for scheduling build, algorithm design tactics, and associated performance management data
Lead and collaborate with stakeholder teams to develop or update system scheduling design policies
Recommend and employ system standards in daily work to promote the accuracy and efficiency of patient access channels
Function as a subject matter expert in the scheduling and patient access space for all of system ambulatory
Lead implementations and prepare recommendations and reports for management
Continuously learn and apply new access improvement methodologies and acquire technical knowledge of EMR functionality along with other tools to support initiatives throughout system ambulatory operations
Assist in integrating scheduling build into all patient portals, with an emphasis on creating foundational build upon which digital scheduling will rely
Understand how to root cause process/efficiency issues, then recommend and employ improvement strategies
Capture user requirements to develop or modify collaboration products that address complex business problems
Apply a variety of improvement methodologies (including design thinking, agile, lean six sigma, etc.) and group management techniques to support individuals and teams through project deployment
Work collaboratively with leadership to improve patient experience, increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel
Work with complimentary teams such as Virtual care, MyChart, Web services, Marketing, Transformation Consulting, Analytics, clinical leadership etc. to ensure processes are consistent and patient friendly
May supervise tasks of contract analysts or students
Qualification
Required
Bachelor's degree in a related field. BS in business, industrial or related engineering, nursing, business administration (with quality/operations improvement emphasis), healthcare administration (with quality/operations improvement emphasis), organizational development, human factors, or a science degree in a related field is preferred
Four (4) years of relevant experience required (relevant experience includes experience in health care, health insurance, business, data analysis, project management, etc.)
Experience applying problem solving approaches
Must be proficient MS Excel
Ability to manage simultaneous assignments with potentially conflicting priorities and deadlines
Ability to be flexible and adaptable while still meeting goals and due dates
Growing base of analytical/technical, facilitative, and process improvement tools/knowledge
Strong knowledge of effective data gathering techniques
Ability to thrive in a matrixed working environment
Preferred
Knowledge of SQL, power BI and MS Visio is a plus
Company
Henry Ford Health
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10001+ employees
H1B Sponsorship
Henry Ford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (212)
2024 (156)
2023 (134)
2022 (159)
2021 (140)
2020 (153)
Funding
Current Stage
Late StageTotal Funding
$40.27MKey Investors
Mort Harris
2020-06-04Grant· $0.27M
2018-04-09Grant· $20M
2016-12-05Grant· $20M
Leadership Team
Robert Riney
President and CEO
Recent News
2025-11-07
Company data provided by crunchbase