Net2Source (N2S) · 3 weeks ago
Network/Operations - Help Desk Support III Help Desk Support III
Austin, CA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expNet2Source Inc. is an award-winning total workforce solutions company recognized for its accelerated growth. They are seeking a Help Desk Support III to maintain, analyze, troubleshoot, and repair computer systems and provide IT support to executives and board members.
B2BDeliveryHuman ResourcesInformation Technology
Responsibilities
Provide IT Support to executives, board members onsite or remotely or in video conference events
Troubleshooting and maintenance of end users laptops, Mobile devices and basic IT infrastructure equipment including Telecom
Ensure all end user and IT documentation is updated, provide End user training for new or existing applications when needed
Imaging new PCs & laptops and configuring them for end user use
Escalation point of contact for help desk/onsite issues & represent local IT team for any local business critical IT issues
Work with IT management teams to ensure ramp ups, IT projects, new transitions requirements are handled promptly
Manage the queue of the ticketing system
Collaborate with various IT departments, offshore support personnel, and vendors to meet end-user needs
Configure, install, seek, and maintain software and hardware in a networked environment; perform on-site repairs of technology equipment or arranges for repairs when needed by End Users
Facilitates incident calls related to End User Computing breakdowns and work with internal partners that impact outcomes
Participate as a Team member and customer contact for the site on key project implementations
Work with peers and other groups to ensure the desktop applications and environments that support the End User Computing team is up to date
Provide support for critical after-hour activities as business needs require
Troubleshoot and resolve client desktop, 0365 Apps - Outlook/SharePoint/OneDrive/Teams- , Mobile Device Management - Vmware Airwarch, Mac OS issues
Must demonstrate shown attention to detail
Ability to demonstrate outstanding interpersonal and communication skills with the ability to communicate across various levels of associates within a highly matrixed organization
Validated ability to work efficiently in a team setting as well as independently with
Qualification
Required
May require a Bachelor's degree and 8+ years of experience in the field or in a related area
Has knowledge of commonly-used concepts, practices, and procedures within a particular field
Relies on instructions and pre-established guidelines to perform the functions of the job
Works with little to no supervision
Typically reports to a project leader or manager
Provide IT Support to executives, board members onsite or remotely or in video conference events
Troubleshooting and maintenance of end users laptops, Mobile devices and basic IT infrastructure equipment including Telecom
Ensure all end user and IT documentation is updated, provide End user training for new or existing applications when needed
Imaging new PCs & laptops and configuring them for end user use
Escalation point of contact for help desk/onsite issues & represent local IT team for any local business critical IT issues
Work with IT management teams to ensure ramp ups, IT projects, new transitions requirements are handled promptly
Manage the queue of the ticketing system
Collaborate with various IT departments, offshore support personnel, and vendors to meet end-user needs
Configure, install, seek, and maintain software and hardware in a networked environment; perform on-site repairs of technology equipment or arranges for repairs when needed by End Users
Facilitates incident calls related to End User Computing breakdowns and work with internal partners that impact outcomes
Participate as a Team member and customer contact for the site on key project implementations
Work with peers and other groups to ensure the desktop applications and environments that support the End User Computing team is up to date
Provide support for critical after-hour activities as business needs require
Troubleshoot and resolve client desktop, 0365 Apps - Outlook/SharePoint/OneDrive/Teams-, Mobile Device Management - Vmware Airwarch, Mac OS issues
Must demonstrate shown attention to detail
Ability to demonstrate outstanding interpersonal and communication skills with the ability to communicate across various levels of associates within a highly matrixed organization
Validated ability to work efficiently in a team setting as well as independently
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase