UNC Health · 6 hours ago
Quality & Organizational Excellence Leader
Lenoir, NC
Full-time
Onsite
Mid Level
$33.37/hr - $47.97/hr
3+ years expUNC Health is an inclusive organization with over 40,000 teammates, dedicated to improving the health and well-being of the communities they serve. The Quality & Organizational Excellence Leader will provide quality and organizational excellence by leading cross-functional quality and process improvement initiatives, mentoring specialists and analysts, and influencing leaders in complex improvement projects.
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Responsibilities
Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff
Customer Service-Facilitator or negotiator that can assist in areas of disagreement. Ability to step into a bad situation and change the direction by emphasizing empathy and willingness to do the right thing Able to get people to look at things objectively and pick the best solution for the system
Measurement & Analysis-Identifies and drives analytic needs for improvement projects/initiatives. Supports leaders in development of problem charter and selection of best approach to solve a particular problem. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Teaches/mentors others on basic topics and able to assist others with advanced topics
Problem Solving & Implementation-Makes decisions based on analyses and data. Challenges leaders and their current processes when improvement is needed. Develops interventions and initiatives based on data. Able to resolve conflicts across multiple depts. Able to sell concepts to other depts/divisions. Strives to implement solutions that span multiple depts/divisions. Identifies methods for solving problems which eliminate steps, speeds processes, and reduces complexity
Project Management-Influences and gains commitment from all members of project team. Able to identify resources necessary to meet project needs (budget, personnel, and leadership). Able to obtain and maintain executive support for project through communication and leadership. Acts as a consultant or mentor to other groups interested in implementing similar solutions. Key participant in ?executive? committees. Leads complex improvement projects
Tools, Methodologies & Technologies-Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies. Provides cross-functional, cross-business, cross area work
Qualification
Required
Bachelor's degree in an appropriate discipline
If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role
If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role
Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience
Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.)
Ability to step into a bad situation and change the direction by emphasizing empathy and willingness to do the right thing
Able to get people to look at things objectively and pick the best solution for the system
Makes decisions based on analyses and data
Challenges leaders and their current processes when improvement is needed
Develops interventions and initiatives based on data
Able to resolve conflicts across multiple depts
Able to sell concepts to other depts/divisions
Strives to implement solutions that span multiple depts/divisions
Identifies methods for solving problems which eliminate steps, speeds processes, and reduces complexity
Influences and gains commitment from all members of project team
Able to identify resources necessary to meet project needs (budget, personnel, and leadership)
Able to obtain and maintain executive support for project through communication and leadership
Acts as a consultant or mentor to other groups interested in implementing similar solutions
Leads complex improvement projects
Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies
Company
UNC Health
Our mission is to improve the health and well-being of North Carolinians and others whom we serve.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Ellington
President UNC Health Care - Network Hospitals and EVP CFO UNC Hospitals at Chapel Hill
Jeff Lindsay
President and Chief Operating Officer
Recent News
2025-09-12
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