University of Michigan · 1 day ago
End User Classroom Technology Support Associate
Ann Arbor, MI
Full-time
Onsite
Entry Level
1+ years expThe University of Michigan is seeking an End User Classroom Technology Support Associate to support faculty and students with instructional technology in the Medical School. The role involves providing in-person support for classroom technologies, troubleshooting technical issues, and training users on equipment and software.
E-LearningEducationHigher EducationUniversities
Responsibilities
Respond to faculty, staff, and student needs, and collaborate with other HITS Technology Services staff to provide high-quality customer service to assist faculty with audio/visual and computer technology and media in different types of rooms
Troubleshoot technical issues, as well as track, resolve, and follow up on operational problems with equipment and facilities, cleaning and maintaining equipment as necessary
Train faculty, staff, and students in the use of classroom technology, equipment, and new instructional technologies
Interface with a web-based reservation system to maintain equipment inventory and data collection; work on teams to conduct equipment inventory and classroom maintenance audits, assist in the maintenance of web-based inventory and asset management databases; Assist colleagues in the evaluation, documentation, and implementation of new technologies
Working in conjunction with the Medical School Facilities team in maintaining classroom functionality, checking for issues, and replenishing necessary supplies. The person in this position will also provide after-hours urgent support of classroom and event spaces
Communicate and cooperate with colleagues on projects and technologies in team meetings and via electronic communication and social networking software
Qualification
Required
Associate degree or equivalent years of experience in a related technical discipline
1-3 years of experience in supporting technology
Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks, and AV podia with weight up to 50lbs
Move cart-based equipment between buildings
Work in enclosed spaces in the vicinity of numerous electronic components
Navigate in enclosed spaces in the vicinity of numerous electronic components
Navigate to and from workspaces accessible only by stairs
Ability to sharply focus projected images close up or from distances up to 200 feet
Ability to communicate with instructors, students, and others and requires a rapid accurate response to spoken directions
Preferred
At least 6 months of experience supporting audiovisual equipment in higher education institutions
Working knowledge of supporting educational technology
Experience working with faculty
Experience providing in-person support for AV equipment
Previous working experience with MediaSite, Kaltura, SharePoint, Zoom, Teams
Flexibility and adaptability to a changing environment is required including the ability to manage under deadline pressure, ambiguity, and changing priorities
Ability to analyze a situation quickly to ensure an effective classroom experience for students and faculty
Demonstrated ability to communicate effectively with those with different levels of technology comfort and understanding
Excellent customer service experience, and desire to provide high-quality solutions
Desire to work in a team-based collaborative environment
Benefits
Comprehensive training and career development opportunities
Generous retirement savings plans
Ample paid time off
A wealth of family care support
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
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