Leesar, Inc. · 10 hours ago
Customer Service Specialist I
LeeSar, Inc. (Headquarters) - Fort Myers, FL 33901
Full-time
Onsite
Entry Level
1+ years expLeeSar, Inc. is a healthcare supply chain organization seeking a Customer Service Specialist I to provide front-line operational and customer support. The role involves managing customer inquiries, processing orders, and ensuring accurate order fulfillment while collaborating with internal teams to enhance customer satisfaction.
Health CareHealth DiagnosticsMedical Device
Responsibilities
Serve as the first point of contact for customer inquiries related to products, orders, defects, and service issues
Review and complete end-user requisitions and create purchase orders in applicable systems
Process customer supply orders and ensure timely, accurate order placement
Communicate proactively with customers regarding order status, backorders, availability, and delivery expectations
Act as an expeditor for assigned customers to support timely fulfillment
Escalate discontinued items, backorders, and catalog issues to appropriate internal teams
Process STAT orders and coordinate courier services as needed
Support vendor onboarding, recalls, accreditation activities, and other purchasing-related functions
Manage Return Material Authorizations (RMAs) and coordinate resolution with internal and external partners
Process credits in accordance with standard operating procedures
Assist in resolving vendor-related issues, damages, and fulfillment errors
Maintain ongoing communication with customers to ensure accuracy and transparency
Collaborate with File Maintenance, CSF, and other internal teams to ensure accurate pricing and product data
Review customer usage trends and recommend stocking or product additions when appropriate
Participate in team problem-solving and continuous improvement initiatives
Qualification
Required
High School Diploma or equivalent
Ability to read, write, and speak English for work-related communication
One (1) year of office, business, customer service, purchasing, or supply chain experience (preferred)
Ability to work onsite in Fort Myers, FL
Preferred
Experience in customer service, purchasing, or healthcare supply chain environments
Familiarity with enterprise procurement or ordering systems
Lean Management System knowledge (training provided)
Benefits
On-site health clinic
Annual bonus program
An HDHP plan at zero cost for associate-only coverage
Employer contributions to HSA and cost-sharing at all coverage levels
Employer-paid disability and group life insurance
401(k) plan with up to a 5% employer match and immediate vesting
Roth option
Dental
Vision
Voluntary plans
Tuition reimbursement
Professional development opportunities
Nine paid holidays
Generous PTO bank
Company
Leesar, Inc.
Since our humble beginning in 1998 LeeSar/CSF has been dedicated to increasing efficiencies, assuring quality, and creating opportunities for savings by equipping healthcare systems to perform at their best.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Boswell
President & CEO
Deborah Shad
Chief Financial Officer
Company data provided by crunchbase