Dillon Supply Company · 15 hours ago
Credit and Collections Analyst
Raleigh, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expDillon Supply Company is seeking a Credit and Collections Analyst to manage and monitor customer accounts while evaluating credit risk and ensuring timely collection of payments. The role involves maintaining healthy cash flow, minimizing bad debts, and effectively managing customer relationships through various communication methods.
Consumer GoodsIndustrialManufacturingReal EstateWholesale
Responsibilities
Review customer credit applications and analyze business credit to assess creditworthiness
Monitor and evaluate credit limits based on payment behavior, credit reports, and financial stability
Assess and process order release requests timely
Manage the collection process for overdue accounts, ensuring timely payment collection via email, phone calls, or other communication methods
Update accurate account information including ship to locations and customer contacts
Coordinate with the sales team to address any customer disputes or issues impacting collections
Reconcile customer accounts, ensuring all payments are correctly applied and discrepancies are resolved
Review aging reports and prioritize accounts based on payment due dates and customer risk
Act as the primary point of contact for customers regarding payment inquiries and credit-related issues
Work closely with internal departments (sales, finance, etc.) to resolve customer concerns while maintaining strong business relationships
Maintain accurate records of all customer communications, payment agreements, and collection actions
Qualification
Required
Bachelor's degree or equivalent work experience
Strong knowledge of risk analysis and the collections process
Strong understanding of credit reports and payment terms
Commitment to accurate data entry and account maintenance
Ability to navigate multiple systems simultaneously with accuracy and efficiency
Comfort working in a metric/KPI-driven environment with accountability for collection goals, aging targets, and credit review turnaround
Excellent written and verbal communication skills, with professionalism in difficult conversations
Ability to maintain strong customer relationships while enforcing credit policies professionally
Proven analytical and critical-thinking skills
Strong time-management skills and ability to meet deadlines
Ability to work independently and as part of a team
Strong attention to detail with a proactive, results-oriented work style
Project management capability
Preferred
2+ years of credit and collections experience preferred
Experience with ERP systems and collections software (Epicor P21 and Cash Collect a plus)
Customer payment portal experience is a plus
Benefits
Health
Dental
401k matching
Company
Dillon Supply Company
Dillon Supply Company is a wholesale company specializing in steel and industrial supplies. It is a sub-organization of Descours & Cabaud.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
JoAnn (Jodi) beatty
ACCOUNTING ASSOCIATE
Company data provided by crunchbase