Caterpillar Inc. · 5 hours ago
Electrification Product Support Field Engineer - Remote
United States
Full-time
Remote
Mid Level
$113K/yr - $169K/yrCaterpillar Inc. is a global leader in manufacturing and engineering, focused on building sustainable communities through innovative technologies. The Electrification Product Support Field Engineer will support complex technical product problem resolutions for Advanced Power Products, ensuring customers receive the expected product performance and reliability.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Understand and apply electrical incident energies and proper use of PPE
Work side by side with dealers to educate and Support troubleshooting issues, answer technical inquiries, and resolve field issues
Diagnose, repair, and rebuild of electrification product(s) at designated repair areas
Communicate site advanced power product issues
Facilitate the return of Failed Parts to the factory for further analysis
CPI support: Identify, testing, data collection, and implementation of ICA’s/PCA’s
Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters
Perform validation of procedures and identify improvements to Product Support Literature
Identify and document early product issues and improvement opportunities
Ability to keep customers properly informed during repairs
Qualification
Required
Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges
Resolves difficult or high-impact equipment and systems problems
Coaches others how to resolve integration or communications problems in multi-vendor environment
Applies specific techniques for isolating a problem and defining resolution approach
Uses advanced diagnostic techniques and tools for unusual or performance-related problems
Must have willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems
Extensive experience and knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems
Follows proper data gathering and analysis processes and policies
Participates in gathering and sharing an organization's data based on requirements
Utilizes basic data collection and evaluation tools and techniques
Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Provides a quality of service that customers describe as excellent
Resolves common customer problems
Responds to unexpected customer requests with a sense of urgency and positive action
Provides direct service to internal or external customers
Documents customer complaints in a timely manner
Must be a proven self-starter to travel alone and train dealer technicians in the field
Assesses and validates decision options and predicts their potential impact
Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Writes trip reports for every trip to document and train team
Works well with others in a collaborative supportive manner
Extensive experience and understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-01-22
Company data provided by crunchbase