Texas Health and Human Services · 9 hours ago
Systems Administrator V
Austin, TX
Full-time
Hybrid
Senior Level
$5,797.66/mo - $6,300/mo
5+ years expTexas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. They are seeking a Systems Administrator V to lead a team, providing support and guidance while performing advanced systems administration work with minimal supervision.
Health Care
No H1B
Responsibilities
Oversee and provide guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks
Deskside Support Automation Services include desktop installation, troubleshooting support, escalated/referred Help Desk operations, change management services, TIERS workstation platform and end-user application troubleshooting and resolution, field testing and pilot participation for CIT, technical documentation for end-user processes, research development services, technology training, and virus/Trojan/malware threat-response and remediation
Recertifying TXACCESS AD Accounts
Monitoring and managing AD ‘privileged’ groups & user accounts on TXACCESS
Mentoring team members on difficult or complex issues
Develop, analyze, and maintain system design procedures, system codes, test procedures, and quality standards
This position performs and assists the other team members in roll-on of all new hire positions
This position performs and assists the other team members in rolling off vendor employees that are no longer employed within 48 business hours to ensure we do not receive an IRS audit finding for not processing the roll off in a timely manner
These staff require non-traditional troubleshooting and service support as they may use specialized hardware and software
This staff must be knowledgeable in printer and network administration
Qualification
Required
Five years of experience supporting desktop operating systems and hardware in a local or wide area network
Previous leadership roles
Experience providing hands on technical support with customers on computer hardware and software issues with an emphasis on excellent customer service
High School diploma or GED required, or higher. Experience can be considered in lieu of training
Preferred
CompTIA A+ Certification preferred but not required
Computer/Technical course completion or training preferred but not required
Benefits
100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement
Company
Texas Health and Human Services
Texas Health and Human Services is an agency that focuses on improving health, safety and well-being.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dr. Napoleon Broughton
Chief Executive Officer: Life Enhancement Solutions
John F. Palermo
CTO Strategic Analyst VI
Recent News
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2025-04-09
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2024-04-01
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