First Station Media · 18 hours ago
Website Operations & Technical Support Specialist
United States
Full-time
Remote
Mid LevelFirst Station Media is a company focused on website operations and technical support. The role involves supporting and maintaining a portfolio of WordPress and Shopify websites, handling daily site operations, integrations, performance, security, and client support across multiple platforms.
Brand MarketingConsultingMarketingMedia and EntertainmentSEOWeb Design
Responsibilities
Maintain and support 170+ WordPress websites
Work primarily with the Avada theme
Perform WordPress core, theme, and plugin updates
Troubleshoot site issues, errors, and conflicts
Configure and maintain SMTP email delivery
Build and maintain custom WordPress plugins (plus)
Perform WordPress site migrations (hosting, domains, servers)
Build and manage advanced forms using Gravity Forms, including:
Multi-step and conditional logic forms
Third-party integrations
API‑based workflows
Strong Linux server experience required
Work within WHM and cPanel environments
Create, manage, and troubleshoot CRON jobs
Manage backups, restores, and site deployments using:
Installatron
WordPress Management Toolkit
Configure and manage Cloudflare (DNS, nameservers, security settings)
Manage domains through GoDaddy
Assist with domain, DNS, and hosting recovery issues
Set up and manage client email accounts using:
Google Workspace (Gmail)
Zoho Mail
Configure DNS records (MX, SPF, DKIM, DMARC)
Troubleshoot email delivery and authentication issues
Help clients recover email accounts and access
Support and maintain Shopify stores
Help clients select and configure the right Shopify apps
Implement anti-fraud and store security solutions
Assist with store configuration, integrations, and troubleshooting
Python experience for integrations with Shopify APIs
JavaScript experience, including Cloudflare Workers
Build and maintain API connections between WordPress, Shopify, and third-party systems
Work with REST APIs and webhooks
Implement and maintain accessibility compliance using AudioEye
Make manual site updates to address accessibility issues
Implement cookie consent solutions, including:
TrustArc
CookieYes
Cookiebot
Ensure sites meet privacy and consent requirements
Connect websites to Google Analytics and Google Search Console
Improve website speed and performance
Implement technical SEO optimizations, including:
Core Web Vitals improvements
Indexing and crawlability fixes
Performance and structure improvements
Support clients with website, hosting, email, and domain issues
Diagnose and resolve technical problems efficiently
Communicate technical concepts clearly to non-technical clients
Manage multiple tasks and priorities across many websites
Qualification
Required
Strong experience with WordPress
Linux server administration experience
DNS and email configuration knowledge
Experience with Cloudflare
Comfortable supporting a large number of live websites
Preferred
Custom WordPress plugin development
Python development
JavaScript development
Shopify API experience
Accessibility compliance experience
Technical SEO experience
Company
First Station Media
First Station Media is a multimedia firm in marketing and branding services.
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase