NinjaOne · 18 hours ago
Sales Operations Manager
Austin, TX
Full-time
Hybrid
Mid Level
3+ years expNinjaOne is a company that simplifies IT operations for over 35,000 customers globally. They are seeking a Sales Operations Manager to optimize the operational framework for their Account Executives and Sales Engineers, ensuring a consistent and data-driven sales process.
Cyber SecurityDocument ManagementInformation ServicesSoftwareSoftware Engineering
No H1B
Responsibilities
Own and evolve the operational framework supporting AEs and SEs across SMB, MM, and Enterprise
Define and document core sales processes (lead → opportunity → close), including AE/SE engagement models
Ensure alignment between sales stages, technical validation, and deal execution
Standardize workflows across global regions and business segments to ensure consistency
Reduce manual work and friction by partnering with Sales Systems on automation and tooling improvements
Support clean handoffs between SDRs, AEs, SEs, Deal Desk, and Channel partners
Support pipeline hygiene, forecasting inputs, data quality, and deal inspection rhythms
Analyze forecast accuracy, slippage, and deal risk trends to improve predictability
Identify risks in pipeline progression and deal velocity
Partner with Sales & SE leadership on territory design, capacity modeling, and coverage ratios
Support headcount planning, ramp assumptions, and productivity metrics for AEs and SEs
Identify inefficiencies and recommend changes to improve seller effectiveness
Use pipeline, conversion, cycle time, and productivity metrics to identify inefficiencies
Analyze AE and SE workload, utilization, and engagement models
Recommend changes to process, coverage, or tooling based on data insights
Act as the operational business partner to Sales and SE leadership
Collaborate with Analytics on metric definitions and reporting standards
Drive the execution to operationalize GTM initiatives, changes, and new motions
Other duties as needed
Qualification
Required
3+ years in Sales Operations, RevOps, or GTM Operations roles
Experience working with SaaS tools/platforms used in sales technology ecosystems (e.g., Salesloft, Clari, Tableau/Looker, Excel/Google Sheets, etc.) and deep comfortability with Salesforce CRM handoff workflows
Strong understanding of SaaS sales motions and pipeline mechanics with experience supporting quota-carrying sales teams and/or sales engineering (technical pre-sales)
Analytical, structured, and confident navigating ambiguity
Strong communicator who can influence without authority
Problem-solver mindset and drive for operational excellence: you anticipate what's broken before it breaks and put preventive systems in place
Preferred
Bonus: experience in a global organization with process standardization across region and segments
Benefits
Medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Company
NinjaOne
NinjaOne serves as an IT platform for endpoint management that enhances productivity, minimizes risks, and lowers overall IT expenses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$761.5MKey Investors
ICONIQ GrowthSummit Partners
2025-02-24Series C· $500M
2024-02-06Series C· $231.5M
2020-03-12Series Unknown· $30M
Leadership Team
E
Eric Herrera
Co-Founder & VP Sales
Michael Arrowsmith
CTO
Recent News
Crunchbase News
2026-01-16
2026-01-15
2026-01-15
Company data provided by crunchbase