The HWP Group (Health & Wellness Partners, LLC) · 16 hours ago
Implementation & Support Specialist
United States
Full-time
Remote
Entry Level
$70K/yr - $75K/yr
1+ years expHealth & Wellness Partners, LLC (HWP) is a medical and scientific communications agency focused on advancing patient care. They are seeking an Implementation and Support Specialist to assist with the implementation and support of proprietary Speaker Bureau software products, ensuring software quality and providing user assistance.
ContentHealth CareMarketingMedical
Responsibilities
Assist with configuring proprietary Speaker Bureau software products to meet specific business and client requirements
Support implementation activities from initial planning through launch and post-launch phases
Learn system functionality and workflows to effectively support the product team
Provide first-level support for HWP’s proprietary software products
Respond to and resolve support tickets efficiently, escalating complex technical issues as appropriate
Maintain a customer-focused approach while building positive working relationships with users
Assist with testing product updates, enhancements, and client deliverables
Follow established test plans and document and report defects or functional issues
Ensure software functionality, accuracy, and overall quality prior to release
Support the preparation and submission of required content to regulatory bodies in accordance with industry standards
Ensure accuracy, completeness, and compliance in all regulatory-related submissions
Track projects, timelines, and deliverables across multiple initiatives
Communicate deadlines, milestones, and status updates to internal teams and external stakeholders
Support coordination efforts across cross-functional teams
Provide general support to the Product Management Team for ongoing initiatives
Assist with product enhancements, updates, and continuous improvement efforts
Help develop, maintain, and update portal training and user documentation, updating as systems and processes evolve
Participate in knowledge transfer activities related to proprietary products as needed
Qualification
Required
1+ year of experience in product implementation
Basic technical aptitude with an interest in software systems and troubleshooting
Strong written and verbal communication skills
Proficiency in Microsoft Excel, Word, PowerPoint, and Access
Ability to manage multiple projects simultaneously in a fast-paced environment
A deadline-driven mindset with strong time-management skills
High attention to detail and accuracy
A collaborative, team-oriented approach to work
A customer-focused mindset with a commitment to delivering excellent service
Adaptability and a willingness to learn proprietary systems and processes
Benefits
100% employer-paid medical, dental, and vision insurance
401 (k) plan employer matching
Eligibility for profit sharing
Generous PTO, including a week off in December for the holidays
Paid volunteer time off
Tuition reimbursement
On-site gym and other employee wellness initiatives
Casual work attire
Comprehensive mental health services
Leadership development training program and other career development programs
Remote and hybrid work schedule options
Company
The HWP Group (Health & Wellness Partners, LLC)
Founded in 2005, The HWP Group (Health & Wellness Partners, LLC) is a leading provider of medical communications solutions to global life sciences companies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
NMS Capital
2023-03-07Private Equity
Leadership Team
Nick Price
Chief Operating Officer
Jani Hegarty
President/Founder
Recent News
2024-04-06
Company data provided by crunchbase