Station Casinos · 1 day ago
Executive Director of Player Development - Red Rock
Las Vegas, NV, United States
Full-time
Onsite
Director/Executive
10+ years expStation Casinos is seeking a dynamic and results-driven Executive Director of Player Development to lead and oversee the strategic direction of their Player Development department. The role involves shaping strategies to enhance the guest experience, drive VIP player engagement, and maximize player loyalty and revenue growth.
Gambling & Casinos
Responsibilities
Lead the Player Development team in the creation, implementation, and optimization of strategic programs that drive player acquisition, retention, and revenue growth
Develop short- and long-term strategies for expanding the VIP player base and maintaining high levels of guest satisfaction and loyalty
Build and nurture relationships with top-tier players, ensuring their experience is personalized and memorable
Develop tailored incentives, rewards, and programs to enhance player engagement, loyalty, and spend
Manage and mentor a team of Player Development executives & Casino Hosts, ensuring they have the tools, training, and resources to succeed in their roles
Foster a positive, high-performance team culture focused on customer satisfaction and achieving performance targets
Oversee the analysis of player data to identify trends and opportunities for driving revenue growth
Collaborate with senior leadership on budgeting and forecasting for the Player Development department, ensuring optimal resource allocation and maximizing ROI on marketing and promotional efforts
Qualification
Required
Minimum of 10 years of experience in the gaming, hospitality, or resort industry, with at least 5 years in a leadership role focused on Player Development, VIP services, or similar areas
Proven track record of developing and executing successful player development strategies that drive revenue growth and enhance guest satisfaction
Strong leadership skills, with the ability to inspire, motivate, and develop a high-performing team
In-depth knowledge of casino operations, loyalty programs, and guest experience management
Excellent communication, interpersonal, and negotiation skills with the ability to build relationships with top-tier players and senior executives
Analytical mindset with the ability to leverage data to drive decision-making and strategy
Ability to work effectively under pressure, prioritize tasks, and manage multiple projects simultaneously
Strategic thinker with a creative approach to problem-solving and innovation
Preferred
Bachelor's degree in Business, Hospitality, Marketing, or a related field is preferred
Company
Station Casinos
Station Casinos is the leading provider of gaming and entertainment to the residents of Las Vegas, Nevada.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jon Von Tobel
Vice President and Chief Technology Officer
C. J. Foster
Interim CIO
Company data provided by crunchbase