Brooksource · 12 hours ago
Technical Program Manager
Louisville Metro
Contract
Onsite
Senior LevelBrooksource is seeking a Technical Program Manager to lead the implementation and integration of their next-generation Restaurant Technology Platform. This role involves overseeing technical delivery, managing program execution, and collaborating with vendors to ensure system interoperability across a multi-vendor ecosystem.
EmploymentHuman ResourcesInformation Technology
Responsibilities
Lead technical delivery across POS, Inventory, Labor, Makeline, and Dispatch systems ensuring scalability, reliability, and interoperability
Govern and drive API strategy, architecture standards, and data integration frameworks across 100+ internal and external systems
Collaborate with engineering and vendor teams to establish secure, real-time data exchange between restaurant systems, digital channels, and enterprise platforms
Oversee technical validation, configuration, and integration testing during pilot and rollout phases
Propel creation of architectural blueprints, interface specifications, and system flow documentation for all integrations
Manage full lifecycle delivery of the restaurant technology platform, from discovery through pilot, scale, and stabilization
Oversee cross-functional program plans, schedules, and dependencies across multiple vendors and internal technology teams
Maintain a unified program roadmap and technical dependency tracker across POS, middleware, and third-party services
Drive governance through structured weekly technical syncs, risk reviews, and architecture steering committees
Ensure program milestones are met on time and within budget while maintaining a high degree of technical quality and performance
Partner with vendors (POS, middleware, labor, dispatch, inventory) to define API specifications, SLAs, and performance benchmarks
Validate vendor architectures for alignment with enterprise security, scalability, and integration standards
Manage and prioritize integration backlog across 100+ interfaces, including POS, delivery aggregators, ERP, financial systems, and digital channels
Coordinate joint technical workshops and design sessions to align on implementation details and deployment readiness
Lead incident management and RCA for technical issues arising from integrations or data inconsistencies
Partner with enterprise architecture, cloud infrastructure, and DevOps teams to ensure modern, resilient, and secure system designs
Act as the bridge between business owners and technical teams — translating business requirements into executable technical workstreams
Mentor project engineers, integration leads, and analysts in best practices for enterprise-scale integrations and rollout delivery
Drive alignment across global IT, Operations, and vendor partners to ensure unified deployment and support strategy
Present program updates, technical status, and key decisions to executive leadership and steering committees
Qualification
Required
Experience in leading large-scale implementation and integration of technology platforms
Strong knowledge of Point of Sale (POS), Inventory, Labor Management, Makeline Optimization, and Driver Dispatch solutions
Proven experience in driving architecture, API integration, and system interoperability
Ability to manage full lifecycle delivery of technology platforms from discovery through pilot, scale, and stabilization
Experience overseeing cross-functional program plans, schedules, and dependencies
Strong understanding of API strategy, architecture standards, and data integration frameworks
Experience collaborating with engineering and vendor teams for secure, real-time data exchange
Ability to oversee technical validation, configuration, and integration testing
Experience in managing and prioritizing integration backlog across multiple interfaces
Strong leadership skills to mentor project engineers and integration leads
Ability to present program updates and technical status to executive leadership
Company
Brooksource
Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.
Founded in 2000
1001-5000 employees
H1B Sponsorship
Brooksource has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Ashley Cigolotti
Director, Global Partnerships
Matt Ayala
National Account Executive (Global Partnerships)
Recent News
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2025-05-27
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