Akkodis · 20 hours ago
Technology Support Specialist
Jacksonville, FL
Contract
Onsite
Entry Level
$32/hr - $36/hr
2+ years expAkkodis is seeking a Technology Support Specialist I for a 4-month contract. The role involves providing on-site technical support, troubleshooting various technology issues, and ensuring smooth IT operations for customers.
Information Technology & Services
Hiring Manager
Raja Sekhar
Responsibilities
Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary
Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings
Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White Glove support
Occasional after-hour support may be required
Qualification
Required
2+ years of on-site technical support experience, or degree in related discipline
Understand how to configure Microsoft Surface Hub settings, including display and audio settings, and network configurations
Ability to reset or reconfigure Microsoft Surface Hub when necessary
Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections
Ensure that all Crestron devices are properly connected to the network and can communicate with each other
Diagnose and fix audio issues for Crestron devices, such as volume control, speaker output, and microphone functionality
Troubleshoot video issues for Crestron devices, including display problems and resolution settings
Diagnose and resolve connectivity issues for Microsoft Teams Rooms (MTRs)
Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls
Ensure the MTRs interface is properly displaying meeting information and controls
Providing support to all customers within your coverage location(s)
Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team
VIP/White Glove support
Occasional after-hour support may be required
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
401K plan
Paid Sick Leave
Any other paid leave required by Federal, State, or local law
Holiday pay where applicable
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase