Sentry · 14 hours ago
Claims Representative-Liability
Davenport, IA
Full-time
Hybrid
Entry Level
1+ years expSentry is a well-established mutual insurance company known for its commitment to customer satisfaction and professional development. They are seeking a Claims Representative-Liability to lead investigations, evaluate coverage and liability, negotiate settlements, and provide support to customers throughout the claims process.
Insurance
Responsibilities
Verify coverage by thoroughly reviewing the policies and interpreting policy terms, conditions and language
Evaluate liability by taking recorded statements, reviewing police reports, and compiling other pertinent evidence. Negotiate or deny liability based on the investigation outcome
Evaluate physical damage and bodily injury claims based on estimates, photographs, appraisals, medical reports, medical bills, and other evidence. Working closely with medical providers, repair shops, and/or contractors to facilitate necessary and related services or repair work
Set appropriate claim reserves in a timely manner based on ongoing evaluations of liability and damages. Negotiate property damage and bodily injury settlements with policyholders, claimants, attorneys, and other insurance carriers to reach fair resolutions within established guidelines. Ensure claims are paid promptly and within authorized limits
Ensure compliance with industry regulations, legal requirements, and internal policies by thoroughly documenting all decisions, communications, and activities throughout the entire claims process
Provide empathetic and supportive service to customers as they navigate challenging situations, clearly explaining the claims process, keeping them informed of their claim process, and communicating decisions along with the reasoning behind them
Ability to obtain and maintain state licensing requirements
Qualification
Required
Ability to obtain and maintain state licensing requirements
Bachelor's degree or equivalent work experience
Minimum 1 year of related work experience
Ability to review and analyze detailed documents, insurance policies, coverages, medical terminology, and insurance regulations
Ability to make appropriate claim decisions, prioritize, and manage workload
Ability to have effective verbal and written communication skills
Ability to show technological aptitude
Ability to demonstrate fundamental negotiation skills
Preferred
Insurance experience and/or coursework highly preferred
Benefits
Flexibility through a scheduled Hybrid work model
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle
Well-being and Employee Assistance programs
Sentry Foundation gift matching program to encourage charitable giving
Company
Sentry
In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Deering
Chief Technology Officer
Todd Schroeder
Chief Administrative Officer and Chief Financial Officer/Treasurer
Recent News
2025-07-11
2025-07-08
2025-05-05
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