Navy Federal Credit Union · 12 hours ago
Manager, Mortgage Origination
PO Box 6030, Saint Marys, GA, 31558, US
Full-time
Onsite
Mid, Senior Level
$97K/yr - $124K/yrNavy Federal Credit Union is a leading financial institution that provides a meaningful career experience. They are seeking a Manager for Mortgage Origination to plan, direct, and manage first mortgage operations in a designated area, ensuring maximum mortgage closings with appropriate documentation and promoting NFCU products and services.
AssociationFinancial ServicesNon Profit
Responsibilities
Develop branch strategy, establish priorities and set goals; evaluate and implement standards and ensure alignment with department/organizational objectives
Manage and direct operations to ensure production goals, service level agreements and corporate objectives are met
Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
Conduct benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
Collaborate with various levels of staff as well as processing/closing teams to ensure loans are closed expeditiously with appropriate documentation
Provide ongoing training for staff; coach, evaluate, and provide corrective guidance; provide regular feedback to staff on their performance based upon key performance indicators; evaluate training to ascertain effectiveness
Provide feedback to Regional Manager on branch production, local market trends and competitive standing within the lending area
Develop new business opportunities by participating in financial presentations, local realtor/builder events and sales meetings
Build and maintain effective relationships with, staff, management, real estate professionals, builders, and with geographical branch partners to facilitate member awareness via Home Buyers Seminars, Lobby Days and mentoring/training opportunities
Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions
Perform quality control audits to ensure adherence to applicable federal and state laws, rules, regulations, industry best practices, and NFCU policies and procedures
Optimize member satisfaction by coaching team members to focus on communication and timeliness
Provide timely updates to staff on systems, programs and regulatory changes
Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
Oversee the completion, evaluation, and submission of reports to senior management
Develop and execute section budget
Serve as change management lead for branch; apply change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plans
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations
Perform other duties as assigned
Qualification
Required
Expert knowledge of applicable federal and state laws, rules and regulations
Expert knowledge of conventional, FHA, and VA loans
Expert knowledge of financial industry trends, lending practices, products and services, technology, and regulations
Extensive progressively responsible experience leading and managing a mortgage/equity operation, preferably in a large financial institution
Extensive experience working in a high volume, fast paced environment
Extensive experience in supervising and leading employees
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Ability to travel, scheduled or unscheduled, to lending area, including remotes
Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert skill building effective relationships through rapport, trust, diplomacy and tact
Expert skill exercising initiative and using good judgment to make sound decisions
Expert skill interpreting and applying applicable federal and state laws, rules and regulations
Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Expert skill identifying and analyzing business requirements and recommending solutions
Expert skill in producing desired results and achieving goals and objectives
Expert skill maintaining accuracy with attention to detail and meeting deadlines
Expert organizational, planning and time management skills
Expert verbal and written communication skills
Advanced database, word processing, spreadsheet, and presentation software skills
Bachelor's degree in Finance, Economics, Business Administration, or related field, or an equivalent combination of education, training, and experience
Preferred
Master's degree in Finance, Business Administration
Company
Navy Federal Credit Union
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained
Founded in 1933
10001+ employees
H1B Sponsorship
Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (217)
2024 (110)
2023 (106)
2022 (76)
2021 (38)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Dietrich Kuhlmann
President & CEO
Kara Cardona
Chief Operating Officer
Recent News
Boston Herald
2026-01-23
The Orlando Sentinel
2026-01-22
2026-01-13
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