USAJOBS · 18 hours ago
Regional Performance Improvement Specialist
Keyport, Washington, USA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $80K/yr
2+ years expUSAJOBS is seeking a Regional Performance Improvement Specialist to facilitate the new employee experience program for the Navy Region NW. This role involves overseeing employee integration from onboarding to engagement, focusing on enhancing satisfaction and retention through program development and evaluation.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
The position is designed to facilitate the new employee experience program for the Navy Region Northwest
This role involves overseeing all aspects of employee integration, from initial onboarding to ongoing engagement, with a focus on enhancing employee satisfaction and retention
The incumbent will develop and implement new strategies and programs, supervise a team of Employee Experience Specialists, design and administer employee surveys, and conduct program evaluations
They will also build collaborative relationships with leadership and stakeholders, providing insights and recommendations based on data analysis
Additionally, the role includes creating an annual employee experience plan and preparing detailed reports and briefings for leadership
Overall, this position is pivotal in establishing and refining a cohesive and effective employee experience program within the Fleet and Family Readiness (FFR) framework
Employee Experience: Independently orchestrate and facilitate the employee experience program process for employees, develop, coordinate, and execute immersive tours and presentations with tenant commands' Public Affairs Officers (PAOs). This involves not only ensuring a seamless transition into their roles but also proactively identifying opportunities to enhance the overall employee experience such as benefits of employment and developmental opportunities (IDP's, workforce development, KSA's, tuition assistance, etc.)
Employee Surveys: Independently designing, setting up, mapping, validating, promoting, and administrating employee surveys at regular intervals. Analyzes the obtained data independently, identifying trends and patterns, and provide actionable insights via formal outbrief to Installation and Regional civilian and military Leadership to drive continuous improvement in the employee experience
The incumbent will hire, evaluate performance, schedule, time keep, supervise and manage up to three Employee Experience Specialists who will serve as liaisons between HR and management to close the communication gap from acceptance of employment to full integration into their new position
Writes a variety of informational documents; creates presentation slides, manages electronic data spreadsheets suitable for disseminating information to the region and Leadership
Consults and coordinates with management to aid in the planning and presentation of required instruction including: Provides assistance and guidance to employees and management in the documentation of instructional records
Reinforces learning through communications with employees and supervisors ensuring objectives are met and understood throughout the instructional process
Ensures instructional courses offered are aligned with program objectives and organizational business results
Ensures employee development policies and procedures are adhered to
Compiles, assembles and analyzes data related to process and performance improvement programs
Aids supervisors in identifying general, technical and leadership competencies
Assists in the determination of workforce development needs for all levels of region employees
Assists employees on the availability and applicability of courses for professional growth
Recommends long-range objectives in terms of organizational structure, programs and milestones
May perform other administrative duties as assigned as well as management duties on a temporary basis as needed
Qualification
Required
Four-year bachelor's degree in related field (I.e., Organizational Leadership, Communication) OR equivalent experience plus 2 years specialized subject matter experience directly related to performance and/or service improvement such as customer service/relations, performance management, team building, process improvement, organizational behavior, or change management
Knowledge of Fleet and Family Readiness organization and mission is highly desired
It is highly desirable the incumbent have a broad knowledge of key Navy FFR/(N9) activity regulations, policies, principles, procedures and methods in order to effectively develop and maintain workforce development programs and activities
Ability to interpret instructions, directives and correspondence to apply them to specific situations, and be able to identify and analyze problems and select solutions and alternatives
Skilled in oral personal and interpersonal communication and possess superior written communication skills with the ability to make presentations in order to effectively implement professional development programs; and to deal amicably with others in the organization
Must demonstrate personal and interpersonal skills to: Model Star Service concepts and strategies, Solve problems creatively and initiate solutions, Motivate and influence positional leaders and managers, Build organizational teams, Formulate opinions and articulate information, Communicate effectively face-to-face, in writing and with remote team members, Plan and facilitate meetings, team building and brainstorming sessions, and group discussions, Manage and prioritize time and work, Facilitate team behavior
Advanced level computer knowledge and skill to be capable of instructing employees in the usage of designated training platforms such as Adobe Connect, Qualitrix and Microsoft Office Programs (e.g., Word, Advanced Excel, Power Point, Outlook, Forms, Power BI)
Knowledge of workforce educational concepts, methods and techniques
Comprehensive understanding of improving human and organizational performance as well as customer service behaviors
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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