SkyOne Federal Credit Union · 1 month ago
Member Service Advisor III (Call Center & Digital Channels)
Hawthorne,CA,US
Full-time
Onsite
Mid Level
$30.50/hr - $38/hr
3+ years expSkyOne Federal Credit Union is a financial institution dedicated to improving lives and shaping the future of financial solutions. They are seeking a Full-Time Member Service Advisor III to engage with members and provide exceptional service across various channels, including call center and digital communication. The role involves processing transactions, cross-selling products, and supporting business development efforts while adhering to service standards.
BankingFinanceFinancial Services
Responsibilities
Engage directly with members, delivering exceptional service across various channels, including call center, email, live chat, and social media
Process transactions, update accounts, open new accounts, and take loan applications while addressing all member inquiries
Cross-sell SkyOne products and services, ensuring consistent adherence to credit union service standards
Support business development through outbound sales and service calls to attract new memberships, loans, and deposits
Adhere to all policies and procedures and achieve individual and team performance goals while providing frontline coverage
Mentor new hires and lead team huddles
Qualification
Required
Minimum of 3 years' experience in a financial services call center
Strong cross-selling and telemarketing skills
Excellent member service and telephone communication skills
Strong knowledge and understanding of financial products and services
Windows, Word, Excel, and Internet proficiency
Proficient in 10-key and typing skills
Excellent verbal and written communication skills
Tech savvy and familiar with chat bots, live chat features, and video conferencing
Demonstrates a consistent ability to build positive relationships, fosters interdependence and positively contributes to a collaborative work environment
A high degree of confidentiality
A positive, professional image within the workplace
Company
SkyOne Federal Credit Union
SkyOne is a Federal Credit Union that provides financial services specifically for aviation professionals and their families.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$15M2024-02-14Debt Financing· $15M
Leadership Team
Joseph Whitaker
President & CEO
Scott Ko, CPA, MBA
Chief Financial Officer
Recent News
Business Insider
2023-12-24
Company data provided by crunchbase