BankUnited · 1 day ago
Performance Management Operations Analyst (HYBRID) Miami Lakes
Hialeah, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expBankUnited is seeking a Performance Management Operations Analyst responsible for the execution and continuous improvement of the division's KPI Program. This role involves partnering with business leaders and analytics teams to manage KPI lifecycles and ensure effective performance measurement across the organization.
BankingFinanceFinancial Services
Responsibilities
Leads the development, governance, and ongoing management of the division's KPI Program, ensuring alignment with business objectives and performance management standards
Facilitates workshops with business leaders and managers to identify KPI needs, aligns on performance targets, and ensures business readiness for KPI adoption
Documents and maintain comprehensive KPI business requirements, including metric definitions, calculation methodologies, data sources, reporting cadence, thresholds, and defect criteria
Validates KPI feasibility based on available data and collaborate with data and analytics partners to ensure accurate, reliable, and sustainable data sourcing
Partners with Strategic Analytics teams to design, build, and enhance KPI dashboards, scorecards, and performance reports that support operational and executive decision making
Leads KPI adoption activities, including stakeholder communications, training sessions, and changes management initiatives to drive consistent usage and understanding
Monitors KPI performance, effectiveness, and ongoing relevance; proactively identify gaps, risks, and improvement opportunities
Recommends KPI recalibrations, redesigns, enhancements, or retirement as business priorities and operating models evolve
Maintains the master KPI inventory, ensuring strong documentation hygiene, version control, and governance compliance
Facilitates recurring management performance review meetings, including preparation of materials, insights, and follow up actions
Supports delivery assurance activities and executive level performance review preparation
Owns the ongoing maintenance of dashboards and scorecards, ensuring KPIs are accurate, timely, and consistently reported across stakeholders
Ensures data quality, integrity, and reliability across all KPI reporting and performance outputs
Supports SMO new hire onboarding activities, including documentation, training materials, and readiness support
Maintains and organizes the SMO SharePoint site, ensuring current, accessible, and well structured content
Supports the adoption of SMO process enhancements and governance changes through documentation, communication, and user support
Assists in the development and implementation of reports and dashboards supporting day to day SMO operational activities
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)
Adheres to Bank policies and procedures and completes required training
Identifies and reports suspicious activity
Qualification
Required
Bachelor's Degree in Business Administration, Analytics, Industrial Engineering, or a related field (or equivalent experience) required
2--5 years of experience in business analytics, operations, performance management, or a related role required
Strong experience working with KPIs, metrics frameworks, dashboards, and performance reporting required
Experience partnering with data, analytics, or BI teams required
Proficiency with data visualization and reporting tools (eg, Power BI, Tableau, Excel) required
Demonstrated ability to gather, document, and translate business requirements into actionable insights, required
Strong facilitation, communication, and stakeholder management skills, required
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)
Adheres to Bank policies and procedures and completes required training
Identifies and reports suspicious activity
Preferred
Experience working within a Strategic Management Office, PMO, or operational excellence function preferred
Knowledge of governance frameworks, performance management models, or enterprise scorecards, preferred
Familiarity with SharePoint or similar collaboration platforms, preferred
Company
BankUnited
BankUnited, Inc. (BKU) is a bank holding company with three wholly owned subsidiaries:
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-02IPO
Leadership Team
Rajinder Singh
Chief Executive Officer
Mario Facella
Senior Vice President
Recent News
2026-01-22
2026-01-16
2025-12-13
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