Booz Allen Hamilton · 20 hours ago
Customer Care Representative
Norfolk, VA
Full-time
Onsite
Entry Level
$44K/yr - $89K/yr
2+ years expBooz Allen Hamilton is seeking a Customer Care Representative to provide front-line customer service and support to employees and vendors on non-IT related issues. The role involves solving routine problems and referring complex issues to higher levels while working under direct supervision.
ConsultingCyber SecurityIT InfrastructureManagement ConsultingSecurity
No H1B
U.S. Citizen Only
Responsibilities
Provide front-line customer service and support to employees and vendors on non-IT related issues
Apply basic principles, theories, and concepts and limited industry knowledge
Solve routine problems of limited scope and complexity
Refer more complex issues to higher levels
Work under direct supervision
Qualification
Required
2+ years of experience in customer service
Experience using Microsoft Office programs such as Word, Excel, and Outlook
Ability to work independently and multitask through to completion
Ability to build strong relationships with COE partners and the business sectors to improve delivery
HS diploma or GED
Due to the nature of work performed within this facility, U.S. citizenship is required
Preferred
Experience working in a Help Desk or Contact Center environment
Experience applying detailed focus on data and processes to ensure data integrity
Ability to use multiple applications and databases in a fast-paced environment
Ability to communicate clearly via email or phone
Possession of excellent listening skills
Possession of excellent research and problem-solving skills
Bachelor's degree
Benefits
Health
Life
Disability
Financial
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Company
Booz Allen Hamilton
Booz Allen Hamilton is a consulting firm that specializes in analytics, technology, and engineering.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.03B2025-03-11Post Ipo Debt· $650M
2023-08-01Post Ipo Debt· $650M
2020-08-13Post Ipo Debt· $700M
Leadership Team
Matthew Calderone
Executive Vice President and Chief Financial Officer
Kristine Anderson
Chief Operating Officer
Recent News
WSJ.com: US Business
2026-01-24
Benzinga.com
2026-01-23
2026-01-23
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