Atlassian · 11 hours ago
Onboarding Success Manager
United States
Full-time
Remote
Senior Level
5+ years expAtlassian is a company that empowers teams with innovative software solutions. The Onboarding Success Manager will design and deliver customer engagements, develop relationships with clients, and guide them through onboarding to ensure successful product adoption.
CollaborationEnterprise SoftwareSaaSSoftware
Responsibilities
Design and deliver scalable engagements for a dynamic portfolio of customers during key journey milestones leading up to, during, and following their transformation or integration efforts to include including onboarding and early adoption efforts
Develop trusted advisor relationships with customers from C-Suite to global teams, ensuring they receive maximum value from our solutions throughout their lifecycle
Guide customers through the onboarding phase, focusing on change management, communication planning, and technical enablement
Manage post-sales activity for your customers through relationship-building, product expertise, and execution
Maintain a deep understanding of Atlassian products and solutions, articulating the most relevant features for each customer’s requirements
Drive early and sustained product adoption and success with Atlassian Solutions
Serve as the earliest voice of the customer, providing internal feedback to improve Atlassian’s enterprise offerings
Collaborate across sales, migrations, support, and account teams to ensure a seamless onboarding experience
Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions
Deliver Value at Scale: Deliver value through 1:many engagements including webinars, office hours, and curated outreach
Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed
Maintain Operational Excellence: Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
Qualification
Required
5 years in Customer Success with a track record managing large customers with a complex SaaS product portfolio
Experience focusing on driving adoption during the customer onboarding phase (i.e. first 60-90 days)
Built and launched new customer journey programs from the ground up, defining success metrics, testing and iterating to optimize performance in a fast-paced, startup-like environment
Experience building programs and processes supportive of the customer onboarding journey backed by clear success criteria
High level of technical and solution expertise, including understanding of common Jira, Confluence, and Loom use cases for end users and configuration trade-off considerations that prove beneficial for administrators
Experience with software implementation processes
Familiarity with agile ways of working, project management, DevOps and automation, or IT service management
Ability to work with a variety of customer profiles, including executives, administrators, and multi-layered global teams
Experience delivering quality service and collaborating internally across product, sales, support, and marketing
Proven ability to balance a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau
Benefits
Health and wellbeing resources
Paid volunteer days
Company
Atlassian
Atlassian is a software company that offers proprietary software products for teamwork, project management, and software development.
10001+ employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (184)
2023 (190)
2022 (259)
2021 (156)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO
2014-04-08Secondary Market· $150M
2010-07-14Series A· $60M
Leadership Team
Michael Cannon-Brookes
Co-founder & Co-CEO
Scott Farquhar
Co-Founder and Board Member
Recent News
2026-01-23
Investing.com
2026-01-16
Company data provided by crunchbase