GoHealth Urgent Care · 14 hours ago
Application Analyst II - Epic
United States
Full-time
Onsite
Mid, Senior Level
3+ years expGoHealth Urgent Care is seeking an Application Analyst II specializing in Epic. The role focuses on the design, configuration, testing, and support of the Epic Ambulatory application, acting as a liaison between end users and technical teams to ensure system functionality aligns with clinical and operational workflows.
Hospital & Health Care
Responsibilities
Lead the design and build of Epic applications by owning project tasks, guiding team members, and ensuring alignment across integrated areas to deliver high-quality solutions
Participate in the design and build of Epic applications, including integrated areas
Independently research and configure systems to improve processes, add efficiencies, and promote patient safety
Collaborate with operations and application team members to optimize workflows and application capabilities
Ability to identify change impact of owned and non-owed Epic applications and integrated areas related to technology, patient safety, data integrity/ compliance, and finance
Utilize external resources and best practices to inform build decisions
Build data fields, screens, templates, and customer-defined functionality as required
Conduct thorough reviews of Foundation Build and operational content for Epic applications
Participate in unit, application, and integrated testing for implementations, upgrades, and enhancements
Review proposed training curriculum for Epic applications in collaboration with the application team
Follow Epic applications build standards and maintain synchronization between environments in coordination with the environment team
Provide go-live and post-go-live support for new Epic applications and functionality
Participate in on-call rotation to support Epic application users
Represent Epic applications in Integrated Area Workgroups
Support continuous documentation of system modifications and updates for Epic applications
Demonstrate general knowledge of the systems development life cycle and apply appropriate methods to support ongoing maintenance for Epic applications
Maintain detailed and ongoing communication with customers (end users or operational owners) through ticketing systems
Ensure all assigned Epic incident, catalog, and enhancement tickets include clear resolution details
Contact customers (end users or operational owners) directly regarding ticket resolution or if requests cannot be fulfilled
Log decisions, issues, and risks in trackers (e.g., Orion, Nova) during Epic applications build and upgrade cycles
Support Epic applications governance by contributing to business case development
Maintain version control of workflows, issue/risk logs, and decision trackers for assigned work
Escalate issues appropriately and communicate with higher-level analysts and supervisors
Assist in managing small-scale projects and tasks using project management principles
Recommend areas for process improvement based on observations and feedback
Assist in the development of future state documentation and materials
Follow established processes for issue tracking, resolution, and closure
Adhere to change control procedures for all system modifications
Develop test scripts for new systems and upgrades, ensuring compliance with versioning and documentation standards
Demonstrate strong critical thinking, problem-solving, and communication skills
Build partnerships with stakeholders, end users, and colleagues to ensure effective collaboration
Embrace change positively, seek process improvements, and demonstrate innovative thinking
Take accountability for actions, correct mistakes, and adhere to service excellence standards
Demonstrate commitment to Company core values, governance, and performance management processes
Participate in Epic training and meet department expectations for completion timeframes and performance
Actively seek opportunities for professional growth by engaging in knowledge sharing, staying current with industry trends, and contributing to team development initiatives
Qualification
Required
Bachelor's degree or equivalent experience OR Associate's degree with 2 years of healthcare or healthcare IT experience
Epic Ambulatory certification with 3+ years of Epic application support (current/active)
3+ years of direct Epic application experience
Preferred
5+ years of direct Epic application experience
Company
GoHealth Urgent Care
GoHealth partners with innovative and award-winning health systems to simplify and improve the way customers across the U.S.
1001-5000 employees
H1B Sponsorship
GoHealth Urgent Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Bob Kinard
Chief Operating Officer
Aishah S.
Manager, People Business Partner
Recent News
Hartford Business Journal
2024-04-07
Company data provided by crunchbase