Koniag · 1 day ago
Senior Customer Service Representative
Montgomery, AL, USA
Full-time
Onsite
Senior Level
5+ years expKoniag Data Solutions, a Koniag Government Services company, is currently looking for a Senior Customer Service Representative with a Secret Clearance to support KDS and our government customer in Montgomery, AL. The role involves providing customer support, managing troubleshooting efforts, and overseeing website management while ensuring compliance with security clearance requirements.
Financial ServicesImpact InvestingWealth Management
No H1B
Security Clearance Required
Responsibilities
Customer Support (Remedy) management issues
Coordinating multiple individual efforts on trouble shooting
Website Management
Manage Microsoft Identity Manager (MIM), Active Directory Lightweight Directory Services (AD LDS), monitor associated services Website Management, Customer Support, Manage Microsoft Identity Manager (MIM), Active Directory Lightweight Directory Services (AD LDS), monitor associated services
5+ years' experience working in data center product or program management or business planning, partnering with cross functional teams i.e., technical, commercial sales, policy, finance, and legal
Knowledge of data centers technical engineering requirements
Preferred Qualifications Support the management of Windows based platforms
Perform routine system monitoring
Customer support for both on boarding new connections and resolving tickets
Qualification
Required
Ability to obtain Secret Clearance (Customer must approve)
5+ years' experience working in data center product or program management or business planning, partnering with cross functional teams i.e., technical, commercial sales, policy, finance, and legal
Knowledge of data centers technical engineering requirements
Local to Montgomery AL
Help desk or customer service experience
Experience working with Windows based applications
Preferred
Security+ or equivalent certification (some lead way on obtaining this certification within 4 months)
Support the management of Windows based platforms
Perform routine system monitoring
Customer support for both on boarding new connections and resolving tickets
Benefits
Health, dental and vision insurance
401K with company matching
Flexible spending accounts
Paid holidays
Three weeks paid time off
Company
Koniag
Koniag was incorporated on June 23, 1972, to manage the land and financial assets on behalf of the corporation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ron Unger
Chief Executive Officer
Sharon Beeson
CFO
Recent News
2025-06-09
2025-03-27
Company data provided by crunchbase